Service Industries Journal

Management of Innovation in Services

Jon Sundbo · 1997 · 813 citations

Management, Strategic Management, Strategy +6

Key Concepts for New Service Development

Bo Edvardsson, Jan Olsson · 1996 · 782 citations

Management, Quality Management, Quality Engineering +15

Relationships and impacts of service quality, perceived value, customer satisfaction, and image: an empirical study

Hsin‐Hui Hu, Jay Kandampully, Thanika Devi Juwaheer · 2008 · 766 citations

Business, Marketing, Marketing Management +14

Two Approaches to Service Quality Dimensions

Uolevi Lehtinen, Jarmo Lehtinen · 1991 · 708 citations

Management, Hospitality Management, Quality Management +10

Analysing Service Quality in the Hospitality Industry Using the SERVQUAL Model

Farouk Saleh, Chris Ryan · 1991 · 660 citations

Management, Hospitality Management, Quality Management +17