Jay Kandampully

Customer loyalty in the hotel industry: the role of customer satisfaction and image

Jay Kandampully, Dwi Suhartanto · International Journal of Contemporary Hospitality Management · 2000 · 1.2K citations

Business, Hospitality Management, Marketing +9

Relationships and impacts of service quality, perceived value, customer satisfaction, and image: an empirical study

Hsin‐Hui Hu, Jay Kandampully, Thanika Devi Juwaheer · Service Industries Journal · 2008 · 766 citations

Business, Marketing, Marketing Management +14

Managing brands and customer engagement in online brand communities

Jochen Wirtz, Anouk Den Ambtman, Josée Bloemer et al. · Journal of service management · 2013 · 701 citations

Business, Marketing, Marketing Management +15

A triadic framework for collaborative consumption (CC): Motives, activities and resources & capabilities of actors

Sabine Benoit, Thomas L. Baker, Ruth N. Bolton et al. · Journal of Business Research · 2017 · 539 citations · Full text

Social Sciences, Marketing, Consumption Studies +8

Virtual reality presence as a preamble of tourism experience: The role of mental imagery

Vanja Bogicevic, Soobin Seo, Jay Kandampully et al. · Tourism Management · 2019 · 525 citations

Management, Psychology, Tourism Management +16