International Journal of Contemporary Hospitality Management

An assessment of the use of partial least squares structural equation modeling (PLS-SEM) in hospitality research

Faizan Ali, S. Mostafa Rasoolimanesh, Marko Sarstedt et al. · 2017 · 1.5K citations

Management, Hospitality Management, Guest Experience Management +6

The relationship between customer loyalty and customer satisfaction

John T. Bowen, Shiang‐Lih Chen · 2001 · 1.3K citations

Management, Hospitality Management, Marketing +17

The influence of the quality of the physical environment, food, and service on restaurant image, customer perceived value, customer satisfaction, and behavioral intentions

Kisang Ryu, Hye‐Rin Lee, Woo Gon Kim · 2012 · 1.2K citations

Business, Hospitality Management, Marketing +14

Customer loyalty in the hotel industry: the role of customer satisfaction and image

Jay Kandampully, Dwi Suhartanto · 2000 · 1.2K citations

Business, Hospitality Management, Marketing +9

PLS-SEM’s most wanted guidance

Jan-Michael Becker, Jun‐Hwa Cheah, Rasoul Gholamzade et al. · 2022 · 1.1K citations · Full text

Management, Hospitality Management, Hospitality Accounting +5