An assessment of the use of partial least squares structural equation modeling (PLS-SEM) in hospitality research

Faizan Ali, S. Mostafa Rasoolimanesh, Marko Sarstedt, +2

International Journal of Contemporary Hospitality Management

Customer SatisfactionPls-sem MethodTourism ManagementService QualityMotel Management +12

The relationship between customer loyalty and customer satisfaction

John T. Bowen, Shiang‐Lih Chen

International Journal of Contemporary Hospitality Management

Customer ExperienceCustomer SatisfactionConsumer ResearchHospitalityHotel Industry +14

The influence of the quality of the physical environment, food, and service on restaurant image, customer perceived value, customer satisfaction, and behavioral intentions

Kisang Ryu, Hye‐Rin Lee, Woo Gon Kim

International Journal of Contemporary Hospitality Management

Customer SatisfactionConsumer ResearchFoodservice Quality DimensionsService QualityFood Delivery Systems +20

Customer loyalty in the hotel industry: the role of customer satisfaction and image

Jay Kandampully, Dwi Suhartanto

International Journal of Contemporary Hospitality Management

Customer SatisfactionService QualityHospitality MarketingBusinessHospitality Asset Evaluation +10

Exploring consumer attitude and behaviour towards green practices in the lodging industry in India

Kamal Manaktola, Vinnie Jauhari

International Journal of Contemporary Hospitality Management

Customer SatisfactionTourism ManagementGreen MarketingStructured QuestionnaireSustainable Development +18

PLS-SEM’s most wanted guidance

Jan-Michael Becker, Jun‐Hwa Cheah, Rasoul Gholamzade, +2

International Journal of Contemporary Hospitality Management

Customer SatisfactionTourism ManagementHospitalityCommunicationPls-sem Applications +15

Effects of COVID-19 on hotel marketing and management: a perspective article

Yangyang Jiang, Jun Wen

International Journal of Contemporary Hospitality Management

Artificial IntelligenceTourism ManagementHospitalityCovid-19Hotel Industry +18

Adoption of AI-based chatbots for hospitality and tourism

Rajasshrie Pillai, Brijesh Sivathanu

International Journal of Contemporary Hospitality Management

Artificial IntelligenceCustomer SatisfactionBehavioral IntentionChatbotDigital Marketing +27

Progress on information and communication technologies in hospitality and tourism

Rob Law, Dimitrios Buhalis, Cihan Çobanoğlu

International Journal of Contemporary Hospitality Management

Tourism ManagementTourism PerformanceTourism SupplyDigital MarketingHospitality +20

Customer satisfaction and its measurement in hospitality enterprises

Abraham Pizam, Taylor Ellis

International Journal of Contemporary Hospitality Management

Total Quality ManagementCustomer SatisfactionTourism ManagementTourism SupplyHospitality +15