Sabine Benoit

A triadic framework for collaborative consumption (CC): Motives, activities and resources & capabilities of actors

Sabine Benoit, Thomas L. Baker, Ruth N. Bolton et al. · Journal of Business Research · 2017 · 525 citations · Full text

Customer Satisfaction, Digital Marketing, Consumer Research +17

Contagious Effects of Customer Misbehavior in Access-Based Services

Tobias Schaefers, Kristina Wittkowski, Sabine Benoit et al. · Journal of Service Research · 2015 · 222 citations · Full text

Service Provider, Customer Satisfaction, Information Security +25

The interplay of customer experience and commitment

Timothy L. Keiningham, Joan Ball, Sabine Benoit et al. · Journal of Services Marketing · 2017 · 150 citations · Full text

Customer Experience, Customer Satisfaction, Digital Marketing +20

Restrict, clean and protect: signaling consumer safety during the pandemic and beyond

Liliana L. Bove, Sabine Benoit · Journal of service management · 2020 · 108 citations · Full text

Warning System, Safety Signals, Regulatory Safety Science +19

Customer deviance: A framework, prevention strategies, and opportunities for future research

Paul W. Fombelle, Clay M. Voorhees, Mason R. Jenkins et al. · Journal of Business Research · 2019 · 85 citations · Full text

Customer Experience, Customer Satisfaction, Interactive Marketing +12