Liliana L. Bove - Concepedia

Author

Liliana L. Bove

Also Known As

Bove, L., Bove, L. L., Bove, Liliana L, Bove, Liliana L., Bove. L. L., Bove., Liliana L., L BOVE, Liliana Bove, Liliana L Bove, Liliana L. Bove

Publications

3.8K

Citations

H-Index

145

Concepts

All Affiliations

The University of Melbourne Australian Red Cross Lifeblood RMIT University The University of Queensland Monash University

About

Liliana L. Bove is an author at The University of Melbourne specializing in management, marketing, and business.

Top Concepts

#	Concept	H-Index	Publications	Citations
1	Business	18	19	2.2K
2	Arts	2	2	121
3	Education	2	2	85
4	Engineering	1	1	32
5	Health Sciences	1	1	46

Liliana L. Bove

Publications

3.2K

Citations

H-Index

Page 1

	Year	Citations
Service worker role in encouraging customer organizational citizenship behaviors Liliana L. Bove, Simon Pervan, Sharon E. Beatty, Journal of Business Research Customer SatisfactionService Worker RoleService ResearchService StudyManagement	2008	500
Linking Service-Dominant Logic and Strategic Business Practice Ingo Oswald Karpen, Liliana L. Bove, Bryan A. Lukas Journal of Service Research Business IntelligenceStrategic BusinessCompetitive AdvantageOrganizational BehaviorStrategy Research	2011	337
A customer‐service worker relationship model Liliana L. Bove, Lester W. Johnson International Journal of Service Industry Management Customer SatisfactionConsumer ResearchHuman Resource ManagementTrue LoyaltyService Quality	2000	216
Service-Dominant Orientation: Measurement and Impact on Performance Outcomes Ingo Oswald Karpen, Liliana L. Bove, Bryan A. Lukas, Journal of Retailing Service ResearchService-dominant OrientationManagementBusinessOrganizational Behavior	2014	190
Customer relationships with service personnel: do we measure closeness, quality or strength? Liliana L. Bove, Lester W. Johnson Journal of Business Research Relationship MarketingCustomer SatisfactionService PersonnelInterpersonal CommunicationService Quality	2001	162
Employees' affective commitment to change Philip Shum, Liliana L. Bove, Seigyoung Auh European Journal of Marketing Customer SatisfactionProject ManagementHuman Resource ManagementOrganizational BehaviorManagement Development	2008	154
Customer loyalty to one service worker: Should it be discouraged? Liliana L. Bove, Lester W. Johnson International Journal of Research in Marketing Customer SatisfactionService ResearchService StudyManagementService Interaction	2006	138
Reciprocity as a key stabilizing norm of interpersonal marketing relationships: Scale development and validation Simon Pervan, Liliana L. Bove, Lester W. Johnson Industrial Marketing Management Relationship MarketingManagementInterpersonal RelationshipsScale DevelopmentSocial Influence	2008	123
Value co-destruction: a typology of resource misintegration manifestations G Laud, Liliana L. Bove, Chatura Ranaweera, Journal of Services Marketing Resource SubstitutionHuman Resource ManagementOrganizational BehaviorManagementEconomic Analysis	2019	114
Restrict, clean and protect: signaling consumer safety during the pandemic and beyond Liliana L. Bove, Sabine Benoit Journal of service management Warning SystemSafety SignalsRegulatory Safety ScienceFear Service ProvidersPolicy Analysis	2020	108

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