Concepedia

Liliana L. Bove

LL

36

Publications

3.2K

Citations

28

H-Index

2000

Active since

Affiliations

The University of Melbourne(Current)

Australian Red Cross Lifeblood

RMIT University

The University of Queensland

Monash University

Liliana L. Bove is an author at The University of Melbourne specializing in management, marketing, and business.

Top concepts

ManagementMarketingBusinessCustomer SatisfactionConsumer ResearchCustomer ServiceOrganizational BehaviorService QualityConsumer BehaviorHuman Resources

Publications per year

2000–2022

36

Publications

36

Service worker role in encouraging customer organizational citizenship behaviors

Liliana L. Bove, Simon Pervan, Sharon E. Beatty et al. · Journal of Business Research · 2008 · 500 citations

Customer Satisfaction, Service Worker Role, Service Research +7

Linking Service-Dominant Logic and Strategic Business Practice

Ingo Oswald Karpen, Liliana L. Bove, Bryan A. Lukas · Journal of Service Research · 2011 · 337 citations

Business Intelligence, Strategic Business, Competitive Advantage +18

A customer‐service worker relationship model

Liliana L. Bove, Lester W. Johnson · International Journal of Service Industry Management · 2000 · 216 citations

Customer Satisfaction, Consumer Research, Human Resource Management +16

Service-Dominant Orientation: Measurement and Impact on Performance Outcomes

Ingo Oswald Karpen, Liliana L. Bove, Bryan A. Lukas et al. · Journal of Retailing · 2014 · 190 citations

Service Research, Service-dominant Orientation, Management +3

Customer relationships with service personnel: do we measure closeness, quality or strength?

Liliana L. Bove, Lester W. Johnson · Journal of Business Research · 2001 · 162 citations

Relationship Marketing, Customer Satisfaction, Service Personnel +10

Rows per page

1–5 of 36