Concepedia

Tom Chen

TC

Statistics

Publications

17

Citations

2.5K

H-Index

16

Active since

2012

Affiliations

University of Newcastle Australia(Current)

University of Canberra

Norwegian School of Economics

Australian National University

Murdoch University

Tom Chen is an author at University of Newcastle Australia specializing in management, marketing, and consumer engagement.

Top concepts

ManagementMarketingBusinessConsumer EngagementConsumer ResearchCustomer SatisfactionInteractive MarketingConsumer BehaviorCommunicationDigital Marketing

Publications per year

2012–2022

17

Publications

17

S-D logic–informed customer engagement: integrative framework, revised fundamental propositions, and application to CRM

Linda D. Hollebeek, Rajendra K. Srivastava, Tom Chen · Journal of the Academy of Marketing Science · 2016 · 907 citations

Customer Experience, Customer Satisfaction, Integrative Framework +11

Exploring positively- versus negatively-valenced brand engagement: a conceptual model

Linda D. Hollebeek, Tom Chen · Journal of Product & Brand Management · 2014 · 483 citations

Customer Satisfaction, Consumer Research, Brand Strategy +20

Customer engagement behaviors: The role of service convenience, fairness and quality

Sanjit Kumar Roy, Vaibhav Shekhar, Walfried M. Lassar et al. · Journal of Retailing and Consumer Services · 2018 · 296 citations

Customer Satisfaction, Customer Engagement Behaviors, Service Convenience +11

User experience sharing

Tom Chen, Judy Drennan, Lynda Andrews et al. · European Journal of Marketing · 2018 · 126 citations

Customer Experience, Customer Satisfaction, Engineering +24

Dynamics of wellbeing co-creation: a psychological ownership perspective

Tom Chen, Sarah Dodds, Jörg Finsterwalder et al. · Journal of service management · 2020 · 111 citations · Full text

Quality Of Life, Social Identity, Dynamic Co-creation +13

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