Tom Chen

S-D logic–informed customer engagement: integrative framework, revised fundamental propositions, and application to CRM

Linda D. Hollebeek, Rajendra K. Srivastava, Tom Chen · Journal of the Academy of Marketing Science · 2016 · 950 citations

Business, Marketing, Marketing Management +12

Exploring positively- versus negatively-valenced brand engagement: a conceptual model

Linda D. Hollebeek, Tom Chen · Journal of Product & Brand Management · 2014 · 494 citations

Business, Marketing, Marketing Management +10

Customer engagement behaviors: The role of service convenience, fairness and quality

Sanjit Kumar Roy, Vaibhav Shekhar, Walfried M. Lassar et al. · Journal of Retailing and Consumer Services · 2018 · 305 citations

Business, Marketing, Marketing Management +11

User experience sharing

Tom Chen, Judy Drennan, Lynda Andrews et al. · European Journal of Marketing · 2018 · 132 citations

Business, Management Information Systems, Marketing +14

Dynamics of wellbeing co-creation: a psychological ownership perspective

Tom Chen, Sarah Dodds, Jörg Finsterwalder et al. · Journal of service management · 2020 · 117 citations · Full text

Public Health, Social Psychology, Co-ownership +11