Concepedia
Statistics
Publications
6
Citations
506
H-Index
Active since
2010
Affiliations
ICFAI Business School(Current)
The University of Western Australia
Florida International University
Vaibhav Shekhar is an author at ICFAI Business School specializing in business, customer satisfaction, and consumer research.
Top concepts
BusinessMarketingManagementConsumer ResearchCustomer SatisfactionService QualityConsumer BehaviorTrustFactor AnalysisConsumer Engagement
Publications per year
2010–2020
Customer engagement behaviors: The role of service convenience, fairness and quality
Sanjit Kumar Roy, Vaibhav Shekhar, Walfried M. Lassar et al. · Journal of Retailing and Consumer Services · 2018 · 296 citations
Customer Satisfaction, Customer Engagement Behaviors, Service Convenience +11
Convenience and satisfaction: mediation of fairness and quality
Sanjit Kumar Roy, Walfried M. Lassar, Vaibhav Shekhar · Service Industries Journal · 2016 · 77 citations
Customer Satisfaction, Service Convenience, Service Quality +8
Consumer engagement behaviors: do service convenience and organizational characteristics matter?
Sanjit Kumar Roy, Vaibhav Shekhar, Ali Quazi et al. · Journal of Service Theory and Practice · 2020 · 61 citations
Customer Experience, Customer Satisfaction, Service Convenience +14
Dimensional hierarchy of trustworthiness of financial service providers
Sanjit Kumar Roy, Vaibhav Shekhar · International Journal of Bank Marketing · 2010 · 40 citations · Full text
Customer Satisfaction, Consumer Research, Retail Banking +20
Dimensions of Trust and Trustworthiness in Retail Banking: Evidence From India
Sanjit Kumar Roy, Vaibhav Shekhar · Marketing Management Journal · 2011 · 18 citations · Full text
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