Concepedia

Sanjit Kumar Roy

SK

Statistics

Publications

107

Citations

6.6K

H-Index

43

Active since

1970

Affiliations

The University of Western Australia(Current)

Coventry University

University of Nottingham Ningbo China

O. P. Jindal Global University

Edith Cowan University

Sanjit Kumar Roy is an author at The University of Western Australia specializing in business, marketing, and marketing management.

Publications per year

1970–2025

107

Publications

107

Generic technology‐based service quality dimensions in banking

Shirshendu Ganguli, Sanjit Kumar Roy · International Journal of Bank Marketing · 2011 · 328 citations · Full text

Business, Information Systems, Management Information Systems +16

Constituents and consequences of smart customer experience in retailing

Sanjit Kumar Roy, M.S. Balaji, Saalem Sadeque et al. · Technological Forecasting and Social Change · 2016 · 328 citations

Business, Marketing, Retail Management +12

Value co-creation with Internet of things technology in the retail industry

M.S. Balaji, Sanjit Kumar Roy · Journal of Marketing Management · 2016 · 319 citations

Business, Information Systems, Information Technology +12

Customer engagement behaviors: The role of service convenience, fairness and quality

Sanjit Kumar Roy, Vaibhav Shekhar, Walfried M. Lassar et al. · Journal of Retailing and Consumer Services · 2018 · 305 citations

Business, Marketing, Marketing Management +11

Predictors of customer acceptance of and resistance to smart technologies in the retail sector

Sanjit Kumar Roy, M.S. Balaji, Ali Quazi et al. · Journal of Retailing and Consumer Services · 2018 · 302 citations · Full text

Business, Information Systems, Retail Management +14

1–5 of 107