Peter C. Verhoef - Concepedia

Author

Peter C. Verhoef

Also Known As

P VERHOEF, P. C. Verhoef, P. Verhoef, Peter C Verhoef, Peter C. Verhoef, Peter Pirner, Peter Verhoef, Verhoef, P., Verhoef, P.C., Verhoef, PC

316

Publications

35.2K

Citations

H-Index

175

Concepts

All Affiliations

University of Groningen Erasmus University Rotterdam BI Norwegian Business School University of Münster Dartmouth College

About

Peter C. Verhoef is an author at University of Groningen specializing in marketing, management, and business.

Top Concepts

#	Concept	H-Index	Publications	Citations
1	Business	53	74	24.2K
2	Engineering	7	7	251
3	Arts	6	6	186
4	Education	3	3	267
5	Health Sciences	2	2	487

Peter C. Verhoef

128

Publications

33.9K

Citations

H-Index

Page 1

	Year	Citations
Understanding Customer Experience Throughout the Customer Journey Katherine N. Lemon, Peter C. Verhoef Journal of Marketing Customer ExperienceCustomer SatisfactionDigital MarketingConsumer ResearchCustomer Journeys	2016	4.8K
Digital transformation: A multidisciplinary reflection and research agenda Peter C. Verhoef, Thijs Broekhuizen, Yakov Bart, Journal of Business Research	2019	4.2K
Customer Experience Creation: Determinants, Dynamics and Management Strategies Peter C. Verhoef, Katherine N. Lemon, A. Parasuraman, Journal of Retailing Customer ExperienceCustomer SatisfactionInteractive MarketingManagementBusiness	2009	2.9K
From Multi-Channel Retailing to Omni-Channel Retailing Peter C. Verhoef, P.K. Kannan, J. Jeffrey Inman Journal of Retailing Omnichannel LogisticsDigital MarketingManagementBusinessSustainable Retailing	2015	2.3K
Understanding the Effect of Customer Relationship Management Efforts on Customer Retention and Customer Share Development Peter C. Verhoef Journal of Marketing Customer SatisfactionRelationship MarketingCustomer RetentionCustomer Relationship PerceptionsManagement	2003	1.4K
Challenges and Opportunities in Multichannel Customer Management Scott A. Neslin, Dhruv Grewal, Robert Leghorn, Journal of Service Research Customer ExperienceCustomer SatisfactionDigital MarketingCustomer ValueInteractive Marketing	2006	1.1K
Customer Engagement as a New Perspective in Customer Management Peter C. Verhoef, Werner Reinartz, Manfred Krafft Journal of Service Research Customer SatisfactionInteractive MarketingManagementBusinessConsumer Research	2010	995
Multichannel customer management: Understanding the research-shopper phenomenon Peter C. Verhoef, Scott A. Neslin, Björn Vroomen International Journal of Research in Marketing Customer ExperienceCustomer SatisfactionDigital MarketingManagementConsumer Research	2007	974
Challenges and solutions for marketing in a digital era Peter S. H. Leeflang, Peter C. Verhoef, Peter Dahlström, European Management Journal Digital MarketingInteractive MarketingDigital EraManagementMarketing Theory	2014	736
The Theoretical Underpinnings of Customer Asset Management: A Framework and Propositions for Future Research Ruth N. Bolton, Katherine N. Lemon, Peter C. Verhoef Journal of the Academy of Marketing Science Customer ExperienceCustomer SatisfactionCustomer ProfitabilityTheoretical UnderpinningsManagement	2004	729

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