Customer Experience Creation: Determinants, Dynamics and Management Strategies - Concepedia

Concepedia

Publication | Closed Access

Customer Experience Creation: Determinants, Dynamics and Management Strategies

2.9K

Citations

106

References

2009

Year

Peter C. Verhoef, Katherine N. Lemon, A. Parasuraman, Anne L. Roggeveen, Michael Tsiros, Leonard A. Schlesinger

Journal of Retailing

Customer ExperienceCustomer SatisfactionInteractive MarketingManagementBusinessCustomer Experience CreationCustomer InvolvementMarketingCustomer Service

References

	Year	Citations

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