Michael Tsiros - Concepedia

Author

Michael Tsiros

University of Miami ORCID

Also Known As

M TSIROS, Michael Tsiros

Publications

Citations

H-Index

Concepts

All Affiliations

University of Miami Alba Graduate Business School, The American College of Greece Babson College Athens University of Economics and Business University of Pittsburgh

About

Michael Tsiros is an author at University of Miami specializing in management, business, and marketing.

Top Concepts

#	Concept	H-Index	Publications	Citations
1	Management	16	16	5.8K
2	Business	15	15	5.8K
3	Health Sciences	1	1	351
4	Public Health	1	1	35
5	Social Sciences	1	1	107

Michael Tsiros

Publications

Citations

H-Index

Page 1

	Year	Citations
Customer Experience Creation: Determinants, Dynamics and Management Strategies Peter C. Verhoef, Katherine N. Lemon, A. Parasuraman, Journal of Retailing Customer ExperienceCustomer SatisfactionInteractive MarketingManagementBusiness	2009	2.9K
Attribute-Level Performance, Satisfaction, and Behavioral Intentions over Time: A Consumption-System Approach Vikas Mittal, Pankaj Kumar, Michael Tsiros Journal of Marketing Customer SatisfactionConsumption SystemsBehavioral Decision MakingDigital MarketingConsumer Study	1999	595
Attribute-Level Performance, Satisfaction, and Behavioral Intentions over Time: A Consumption-System Approach Vikas Mittal, Pankaj Kumar, Michael Tsiros Journal of Marketing Customer SatisfactionConsumption SystemsBehavioral Decision MakingDigital MarketingConsumer Study	1999	402
The Effect of Expiration Dates and Perceived Risk on Purchasing Behavior in Grocery Store Perishable Categories Michael Tsiros, Carrie M. Heilman Journal of Marketing Shelf LifeConsumer UncertaintyBehavioral Decision MakingConsumer ResearchBuying Behavior	2005	351
Understanding the co-creation effect: when does collaborating with customers provide a lift to service recovery? Anne L. Roggeveen, Michael Tsiros, Dhruv Grewal Journal of the Academy of Marketing Science Customer SatisfactionManagementBusinessService InteractionCo-creation	2011	292
The Effect of Compensation on Repurchase Intentions in Service Recovery☆ Dhruv Grewal, Anne L. Roggeveen, Michael Tsiros Journal of Retailing Customer SatisfactionService QualityService RecoveryService ResearchManagement	2008	263
When more is Less: The Impact of Base Value Neglect on Consumer Preferences for Bonus Packs over Price Discounts Haipeng Chen, Howard Marmorstein, Michael Tsiros, Journal of Marketing Customer SatisfactionBehavioral Decision MakingConsumer ResearchRevealed PreferenceBase Value	2012	164
An Investigation of the Effectiveness of Uncertainty in Marketing Promotions Involving Free Gifts Juliano Laran, Michael Tsiros Journal of Marketing Customer SatisfactionBehavioral Decision MakingConsumer ResearchBuying BehaviorConsumer Engagement	2012	149
Effects of Expiration Date-Based Pricing on Brand Image Perceptions Aristeidis Theotokis, Katerina Pramatari, Michael Tsiros Journal of Retailing AdvertisingBrand EquityManagementBusinessConsumer Research	2011	122
Measuring service quality: a systems approach Rose L. Johnson, Michael Tsiros, Richard A. Lancioni Journal of Services Marketing Total Quality ManagementCustomer SatisfactionService QualityService ResearchService Study	1995	121

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