Concepedia

Michael Tsiros

MT

20

Publications

6K

Citations

19

H-Index

1995

Active since

Affiliations

University of Miami(Current)

Alba Graduate Business School, The American College of Greece

Athens University of Economics and Business

University of Pittsburgh

Michael Tsiros is an author at University of Miami specializing in management, business, and marketing.

Top concepts

ManagementBusinessMarketingConsumer ResearchConsumer BehaviorCustomer SatisfactionBehavioral Decision MakingBehavioral EconomicsBehavioral ScienceInteractive Marketing

Publications per year

1995–2023

20

Publications

20

Customer Experience Creation: Determinants, Dynamics and Management Strategies

Peter C. Verhoef, Katherine N. Lemon, A. Parasuraman et al. · Journal of Retailing · 2009 · 2.9K citations

Customer Experience, Customer Satisfaction, Interactive Marketing +6

Attribute-Level Performance, Satisfaction, and Behavioral Intentions over Time: A Consumption-System Approach

Vikas Mittal, Pankaj Kumar, Michael Tsiros · Journal of Marketing · 1999 · 595 citations

Customer Satisfaction, Consumption Systems, Behavioral Decision Making +23

Attribute-Level Performance, Satisfaction, and Behavioral Intentions over Time: A Consumption-System Approach

Vikas Mittal, Pankaj Kumar, Michael Tsiros · Journal of Marketing · 1999 · 402 citations

Customer Satisfaction, Consumption Systems, Behavioral Decision Making +23

The Effect of Expiration Dates and Perceived Risk on Purchasing Behavior in Grocery Store Perishable Categories

Michael Tsiros, Carrie M. Heilman · Journal of Marketing · 2005 · 351 citations

Shelf Life, Consumer Uncertainty, Behavioral Decision Making +24

Understanding the co-creation effect: when does collaborating with customers provide a lift to service recovery?

Anne L. Roggeveen, Michael Tsiros, Dhruv Grewal · Journal of the Academy of Marketing Science · 2011 · 292 citations

Customer Satisfaction, Management, Business +9

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