Concepedia

Pankaj Kumar

PK

10

Publications

1.2K

Citations

10

H-Index

1999

Active since

Affiliations

University of Pittsburgh(Current)

Dehradun Institute of Technology University

Pankaj Kumar is an author at University of Pittsburgh specializing in management, business, and customer satisfaction.

Top concepts

BusinessManagementMarketingCustomer SatisfactionConsumer BehaviorConsumer ResearchBehavioral Decision MakingPsychologyService QualityUser Experience

Publications per year

1999–2024

10

Publications

10

Attribute-Level Performance, Satisfaction, and Behavioral Intentions over Time: A Consumption-System Approach

Vikas Mittal, Pankaj Kumar, Michael Tsiros · Journal of Marketing · 1999 · 595 citations

Customer Satisfaction, Consumption Systems, Behavioral Decision Making +23

Attribute-Level Performance, Satisfaction, and Behavioral Intentions over Time: A Consumption-System Approach

Vikas Mittal, Pankaj Kumar, Michael Tsiros · Journal of Marketing · 1999 · 402 citations

Customer Satisfaction, Consumption Systems, Behavioral Decision Making +23

Impact of quality management systems on firm performance

Pankaj Kumar, J. Maiti, Angappa Gunasekaran · International Journal of Quality & Reliability Management · 2018 · 117 citations

Total Quality Management, Engineering, Firm Performance +17

Depression and risk of suicide in patients with obsessive-compulsive disorder: A hospital-based study

RupeshKumar Chaudhary, Pankaj Kumar, BholeshwarPrasad Mishra · Industrial Psychiatry Journal · 2016 · 37 citations · Full text

User Satisfaction and Service Quality of the University Libraries in Kerala

Pankaj Kumar · International Journal of Information Dissemination and Technology · 2012 · 19 citations

Total Quality Management, Customer Satisfaction, Library Design +13

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