Concepedia

Customer Focus

Customer Focus is a core principle within Total Quality Management that denotes the strategic orientation of an organization toward understanding, meeting, and continually exceeding customer expectations and requirements in order to achieve sustained satisfaction and loyalty.

174

Publications

11.8K

Citations

321

Authors

190

Institutions

Publications per year

2017–2026

27

Variants

Customer OrientationCustomer-centricity

Parents

Children

Publications

174

Services Marketing: Integrating Customer Focus Across the Firm

Managing Service Quality · 2004 · 1.8K citations

, , +14

Fundamental Changes in Marketing Organization: The Movement toward a Customer-Focused Organizational Structure

Christian Homburg, John P. Workman, Ove Jensen · Journal of the Academy of Marketing Science · 2000 · 414 citations

, , +14

Impact of Information Technology Management Practices on Customer Service

Jahangir Karimi, Toni M. Somers, Yash P. Gupta · Journal of Management Information Systems · 2001 · 333 citations

, , +15

Customer Prioritization: Does it Pay off, and how Should it be Implemented?

Christian Homburg, Mathias Droll, Dirk Totzek · Journal of Marketing · 2008 · 308 citations

, , +8

THE EFFECTS OF LOGISTICS CAPABILITIES ON FIRM PERFORMANCE: CUSTOMER‐FOCUSED VERSUS INFORMATION‐FOCUSED CAPABILITIES

Meng Zhao, Cornelia Dröge, Theodore P. Stank · Journal of Business Logistics · 2001 · 259 citations

, , +14

1–5 of 174

Authors

321

  1. JJ
    Juan José Tarı́

    University of Alicante, Spain

    3 publications · 213 citations

    3

    h-index

  2. WR
    Werner Reinartz

    University of Cologne, Germany

    3 publications · 235 citations

    3

    h-index

  3. NG
    N. Gladson Nwokah

    Rivers State University, Nigeria

    3 publications · 107 citations

    3

    h-index

  4. MM
    Muhammad Madi Bin Abdullah

    Universiti Malaysia Sarawak, Malaysia

    3 publications · 213 citations

    3

    h-index

  5. FE
    Fredrik Ekdahl

    Linköping University, Sweden

    2 publications · 109 citations

    2

    h-index

1–5 of 321

Institutions

190

  1. Linköping University

    Linköping, Sweden

    4 h-index

    5 publications

    373 citations

  2. Tilburg University

    Tilburg, The Netherlands

    3 h-index

    3 publications

    120 citations

  3. University of Cologne

    Cologne, Germany

    3 h-index

    3 publications

    235 citations

  4. University of Technology Malaysia

    Johor Bahru, Malaysia

    3 h-index

    7 publications

    205 citations

  5. University of Alicante

    Alicante, Spain

    3 h-index

    3 publications

    213 citations

  6. Nanyang Technological University

    Singapore, Singapore

    3 h-index

    5 publications

    429 citations

  7. Rivers State University

    Port Harcourt, Nigeria

    3 h-index

    4 publications

    159 citations

  8. UNSW Sydney

    Sydney, Australia

    2 h-index

    2 publications

    35 citations

1–8 of 190

Venues

  1. Managing Service Quality

    MSQ · 9 publications · 2.1K citations

    9

    h-index

  2. Total Quality Management & Business Excellence

    8 publications · 359 citations

    8

    h-index

  3. 4

    h-index

  4. Journal of Business Strategy

    4 publications · 57 citations

    4

    h-index

  5. The TQM Journal

    4 publications · 216 citations

    4

    h-index

1–5