Concepedia

Customer Feedback Systems

Customer Feedback Systems is a formal organizational construct that systematically collects, analyzes, and integrates customer-generated input to inform service improvement and strategic decision-making within customer-centric frameworks.

161

Publications

8.9K

Citations

410

Authors

224

Institutions

Publications per year

2017–2026

73

Parents

Publications

161

Travel Blogs and the Implications for Destination Marketing

Bing Pan, Tanya MacLaurin, John C. Crotts · Journal of Travel Research · 2007 · 785 citations

, , +17

Services Marketing: People, Technology, Strategy

Managing Service Quality · 2004 · 693 citations

, , +17

The Value of Different Customer Satisfaction and Loyalty Metrics in Predicting Business Performance

Neil A. Morgan, Lopo L. Rego · Marketing Science · 2006 · 507 citations

, , +17

Consumer research in the restaurant environment, Part 1: A conceptual model of dining satisfaction and return patronage

Jakša Kivela, Robert Inbakaran, John Reece · International Journal of Contemporary Hospitality Management · 1999 · 388 citations

, , +17

Customer complaint behaviour towards hotel restaurant services

Vincent C. S. Heung, Terry Lam · International Journal of Contemporary Hospitality Management · 2003 · 273 citations

, , +15

1–5 of 161

Authors

410

  1. AF
    Anders Fundin

    Mälardalen University, Sweden

    4 publications · 136 citations

    4

    h-index

  2. RS
    Ruhi Sarikaya

    Microsoft (United States), United States

    3 publications · 65 citations

    3

    h-index

  3. MS
    Marianne Silva

    Universidade Federal do Rio Grande do Norte, Brazil

    3 publications · 89 citations

    3

    h-index

  4. PF
    Paolo Ferrari

    University of Brescia, Italy

    3 publications · 89 citations

    3

    h-index

  5. PP
    Pragaash Ponnusamy

    Amazon (Germany), Germany

    3 publications · 65 citations

    3

    h-index

1–5 of 410

Institutions

224

  1. Hong Kong Polytechnic University

    Hong Kong, Hong Kong

    7 h-index

    11 publications

    1.2K citations

  2. Chalmers University of Technology

    Gothenburg, Sweden

    5 h-index

    8 publications

    389 citations

  3. Nantes Université

    Nantes, France

    3 h-index

    9 publications

    253 citations

  4. Microsoft (United States)

    Redmond, United States

    3 h-index

    3 publications

    56 citations

  5. Laboratoire des Sciences du Numérique de Nantes

    Nantes, France

    3 h-index

    9 publications

    253 citations

  6. University of North Carolina at Charlotte

    Charlotte, United States

    3 h-index

    3 publications

    66 citations

  7. Universidade Federal do Rio Grande do Norte

    Natal, Brazil

    3 h-index

    11 publications

    373 citations

  8. University of Brescia

    Brescia, Italy

    3 h-index

    5 publications

    113 citations

1–8 of 224

Venues

  1. Managing Service Quality

    MSQ · 5 publications · 1K citations

    5

    h-index

  2. 5

    h-index

  3. 3

    h-index

  4. IEEE Access

    2 publications · 97 citations

    2

    h-index

  5. Measuring Business Excellence

    2 publications · 98 citations

    2

    h-index

1–5