Statistics
Publications
9
Citations
10.8K
H-Index
9
Active since
1967
Affiliations
Duke University(Current)
W. Earl Sasser is an author at Duke University specializing in economics, social sciences, and simulation modeling.
Publications per year
1967–1994
9
9
Zero defections: quality comes to services.
Frederick F. Reichheld, W. Earl Sasser · PubMed · 1990 · 5.3K citations
Putting the Service-Profit Chain to Work
James L. Heskett, Thomas O. Jones, Gary W. Loveman et al. · Harvard business review · 1994 · 3.6K citations
The profitable art of service recovery.
Christopher W. L. Hart, James L. Heskett, W. Earl Sasser · PubMed · 1990 · 1.4K citations
Selling jobs in the service sector
W. Earl Sasser, Stephen P. Arbeit · Business Horizons · 1976 · 335 citations
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