Statistics
Publications
12
Citations
6.7K
H-Index
12
Active since
1966
Affiliations
Harvard University(Current)
James L. Heskett is an author at Harvard University specializing in management, business, and service failure.
Publications per year
1966–2013
12
12
Putting the Service-Profit Chain to Work
James L. Heskett, Thomas O. Jones, Gary W. Loveman et al. · Harvard business review · 1994 · 3.6K citations
The profitable art of service recovery.
Christopher W. L. Hart, James L. Heskett, W. Earl Sasser · PubMed · 1990 · 1.4K citations
Managing in the Service Economy
William R. George, James L. Heskett · Journal of Marketing · 1988 · 511 citations
The service-driven service company.
L A Schlesinger, James L. Heskett · PubMed · 1991 · 446 citations
Management, Human Resource Management, Organizational Behavior +16
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