Concepedia

Christopher W. L. Hart

CW

Statistics

Publications

8

Citations

2.2K

H-Index

8

Active since

1984

Affiliations

Cornell University(Current)

Christopher W. L. Hart is an author at Cornell University specializing in services management, business, and management.

Top concepts

Publications per year

1984–1999

8

Publications

8

The profitable art of service recovery.

Christopher W. L. Hart, James L. Heskett, W. Earl Sasser · PubMed · 1990 · 1.4K citations

, , +15

Mass customization: conceptual underpinnings, opportunities andlimits

Christopher W. L. Hart · International Journal of Service Industry Management · 1995 · 419 citations

Growing the Trust Relationship

Christopher W. L. Hart, Michael D. Johnson · Cornell Peter and Stephanie Nolan School of Hotel Administration (Cornell University) · 1999 · 177 citations · Full text

Guarantees come to professional service firms.

Christopher W. L. Hart, L A Schlesinger, Damian Maher · PubMed · 1992 · 108 citations

, , +7

The power of internal guarantees

Christopher W. L. Hart · Harvard business review · 1995 · 44 citations

, , +4

1–5 of 8