Concepedia

Michael D. Johnson

MD

Statistics

Publications

70

Citations

18.3K

H-Index

44

Active since

1959

Affiliations

University of Michigan(Current)

University of Washington

Karlstad University

Michigan State University

Cornell University

Michael D. Johnson is an author at University of Michigan specializing in business, marketing, and customer satisfaction.

Publications per year

1959–2025

70

Publications

70

The American Customer Satisfaction Index: Nature, Purpose, and Findings

Claes Fornell, Michael D. Johnson, Eugene W. Anderson et al. · Journal of Marketing · 1996 · 3.8K citations

Business, Business Economics, Economics +14

The American Customer Satisfaction Index: Nature, Purpose, and Findings

Claes Fornell, Michael D. Johnson, Eugene W. Anderson et al. · Journal of Marketing · 1996 · 1.9K citations

Business, Business Economics, Economics +14

The Effects of Customer Satisfaction, Relationship Commitment Dimensions, and Triggers on Customer Retention

Anders Gustafsson, Michael D. Johnson, Inger Roos · Journal of Marketing · 2005 · 1.6K citations

Business, Marketing, Marketing Management +16

The evolution and future of national customer satisfaction index models

Michael D. Johnson, Anders Gustafsson, Tor W. Andreassen et al. · Journal of Economic Psychology · 2001 · 1.1K citations

Business, Marketing, Marketing Management +12

Expressed Humility in Organizations: Implications for Performance, Teams, and Leadership

Bradley P. Owens, Michael D. Johnson, Terence R. Mitchell · Organization Science · 2013 · 868 citations

Management, Leadership, Organizational Behavior +17

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