Concepedia
Statistics
Publications
69
Citations
18.1K
H-Index
44
Active since
1959
Affiliations
University of Michigan(Current)
University of Washington
Karlstad University
Michigan State University
Cornell University
Michael D. Johnson is an author at University of Michigan specializing in management, business, and marketing.
Top concepts
ManagementBusinessMarketingConsumer ResearchCustomer SatisfactionService QualityOrganizational BehaviorSocial SciencesPsychologyConsumer Behavior
Publications per year
1959–2023
The American Customer Satisfaction Index: Nature, Purpose, and Findings
Claes Fornell, Michael D. Johnson, Eugene W. Anderson et al. · Journal of Marketing · 1996 · 3.8K citations
Customer Profitability, Customer Satisfaction, Economics +12
Claes Fornell, Michael D. Johnson, Eugene W. Anderson et al. · Journal of Marketing · 1996 · 1.9K citations
The Effects of Customer Satisfaction, Relationship Commitment Dimensions, and Triggers on Customer Retention
Anders Gustafsson, Michael D. Johnson, Inger Roos · Journal of Marketing · 2005 · 1.5K citations
Relationship Marketing, Customer Satisfaction, Behavioral Decision Making +12
The evolution and future of national customer satisfaction index models
Michael D. Johnson, Anders Gustafsson, Tor W. Andreassen et al. · Journal of Economic Psychology · 2001 · 1.1K citations
Customer Profitability, Customer Satisfaction, Service Quality +8
Expressed Humility in Organizations: Implications for Performance, Teams, and Leadership
Bradley P. Owens, Michael D. Johnson, Terence R. Mitchell · Organization Science · 2013 · 820 citations
Organizational Characteristic, Organizational Culture, Human Resource Management +18
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