Concepedia

Inger Roos

IR

18

Publications

3K

Citations

16

H-Index

1999

Active since

Affiliations

Karlstad University(Current)

Research Council of Finland

Hanken School of Economics

Inger Roos is an author at Karlstad University specializing in customer satisfaction, relationship marketing, and business.

Top concepts

BusinessMarketingManagementCustomer SatisfactionConsumer ResearchRelationship MarketingMarketing InsightsConsumer BehaviorCustomer ServiceCustomer Relationship Management

Publications per year

1999–2016

18

Publications

18

The Effects of Customer Satisfaction, Relationship Commitment Dimensions, and Triggers on Customer Retention

Anders Gustafsson, Michael D. Johnson, Inger Roos · Journal of Marketing · 2005 · 1.5K citations

Relationship Marketing, Customer Satisfaction, Behavioral Decision Making +12

Switching Processes in Customer Relationships

Inger Roos · Journal of Service Research · 1999 · 311 citations

Customer Satisfaction, Consumer Research, Critical Incident Technique +19

Critical incident techniques

Bo Edvardsson, Inger Roos · International Journal of Service Industry Management · 2001 · 239 citations

Customer Satisfaction, Social Psychology, Safety Science +18

Customer Switching Patterns in Competitive and Noncompetitive Service Industries

Inger Roos, Bo Edvardsson, Anders Gustafsson · Journal of Service Research · 2004 · 160 citations

Customer Satisfaction, Service Research, Behavioral Change +12

Customer‐relationship levels – from spurious to true relationships

Veronica Liljander, Inger Roos · Journal of Services Marketing · 2002 · 159 citations

Customer Experience, Customer Satisfaction, Consumer Research +17

Rows per page

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