Concepedia

Eugene W. Anderson

EW

22

Publications

24.2K

Citations

20

H-Index

1991

Active since

Affiliations

University of Michigan(Current)

Quality Research

Donaldson (United States)

Rice University

Eugene W. Anderson is an author at University of Michigan specializing in marketing, customer satisfaction, and business.

Top concepts

MarketingBusinessConsumer ResearchCustomer SatisfactionManagementService QualityHospitality MarketingGeneral BusinessEconomicsEconometrics

Publications per year

1991–2009

22

Publications

22

The Antecedents and Consequences of Customer Satisfaction for Firms

Eugene W. Anderson, Mary W. Sullivan · Marketing Science · 1993 · 4.6K citations

Customer Satisfaction, Service Quality, Affect Satisfaction +10

Customer Satisfaction, Market Share, and Profitability: Findings from Sweden

Eugene W. Anderson, Claes Fornell, Donald R. Lehmann · Journal of Marketing · 1994 · 4.6K citations

Customer Profitability, Customer Satisfaction, Economic Returns +12

The American Customer Satisfaction Index: Nature, Purpose, and Findings

Claes Fornell, Michael D. Johnson, Eugene W. Anderson et al. · Journal of Marketing · 1996 · 3.8K citations

Customer Profitability, Customer Satisfaction, Economics +12

Customer Satisfaction, Market Share, and Profitability: Findings from Sweden

Eugene W. Anderson, Claes Fornell, Donald R. Lehmann · Journal of Marketing · 1994 · 2.2K citations

Customer Profitability, Customer Satisfaction, Economic Returns +9

Customer Satisfaction and Word of Mouth

Eugene W. Anderson · Journal of Service Research · 1998 · 2.1K citations · Full text

Customer Experience, Customer Satisfaction, Online Customer Behavior +14

Rows per page

1–5 of 22