Concepedia

Eugene W. Anderson

EW

Statistics

Publications

22

Citations

24.4K

H-Index

20

Active since

1991

Affiliations

University of Michigan(Current)

Quality Research

Donaldson (United States)

Ross School

Rice University

Eugene W. Anderson is an author at University of Michigan specializing in customer satisfaction, business, and marketing.

Publications per year

1991–2009

22

Publications

22

The Antecedents and Consequences of Customer Satisfaction for Firms

Eugene W. Anderson, Mary W. Sullivan · Marketing Science · 1993 · 4.6K citations

, , +13

Customer Satisfaction, Market Share, and Profitability: Findings from Sweden

Eugene W. Anderson, Claes Fornell, Donald R. Lehmann · Journal of Marketing · 1994 · 4.6K citations

, , +12

The American Customer Satisfaction Index: Nature, Purpose, and Findings

Claes Fornell, Michael D. Johnson, Eugene W. Anderson et al. · Journal of Marketing · 1996 · 3.8K citations

, , +14

Customer Satisfaction, Market Share, and Profitability: Findings from Sweden

Eugene W. Anderson, Claes Fornell, Donald R. Lehmann · Journal of Marketing · 1994 · 2.3K citations

, , +12

Customer Satisfaction and Word of Mouth

Eugene W. Anderson · Journal of Service Research · 1998 · 2.1K citations · Full text

, , +10

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