The evolution and future of national customer satisfaction index models - Concepedia

Concepedia

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The evolution and future of national customer satisfaction index models

1.1K

Citations

57

References

2001

Year

Michael D. Johnson, Anders Gustafsson, Tor W. Andreassen, Line Lervik, Jaesung Cha

Journal of Economic Psychology

Customer ProfitabilityCustomer SatisfactionService QualityService ResearchInteractive MarketingManagementConsumer ResearchBusinessBusiness AnalyticsMarketingCustomer Loyalty

References

	Year	Citations

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