A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions - Concepedia

Concepedia

Abstract

A model is proposed which expresses consumer satisfaction as a function of expectation and expectancy disconfirmation. Satisfaction, in turn, is believed to influence attitude change and purchase i...

References

	Year	Citations
Social Behavior: Its Elementary Forms Edwin P. Hollander, George C. Homans The American Journal of Psychology Social ActionBehavioral SciencesSocial SkillsSocial ProcessSocial Behavior	1963	4.7K
The Theory of Buyer Behavior Stewart W. Bither, John A. Howard, Jagdish N. Sheth Journal of Marketing Buying BehaviorBuyer BehaviorBusinessSale ResearchMarket Behavior	1971	2.8K
What is job satisfaction? Edwin A. Locke Organizational Behavior and Human Performance Job SatisfactionWorkforce DevelopmentManagementBusinessWorker Well-being	1969	2.7K
The Method of Path Coefficients Sewall Wright The Annals of Mathematical Statistics Numerical AnalysisMethod Of Fundamental SolutionSystems AnalysisNumerical ComputationEngineering	1934	2.3K
Effect of expectation and disconfirmation on postexposure product evaluations: An alternative interpretation. Richard L. Oliver Journal of Applied Psychology Expectation FormationBehavioral Decision MakingAlternative InterpretationBiasManagement	1977	1.6K
Introduction to Structural Equation Models. Andrew J. Cherlin, Otis Dudley Duncan Contemporary Sociology A Journal of Reviews Structural Equation ModelsManagementEconometricsStructural Equation ModelingSimultaneous Equation Modeling	1976	1.2K
An Experimental Study of Customer Effort, Expectation, and Satisfaction Richard N. Cardozo Journal of Marketing Research Marketing EfficiencyCustomer SatisfactionModest EffortService QualityBehavioral Decision Making	1965	1K
Consumer Dissatisfaction: The Effect of Disconfirmed Expectancy on Perceived Product Performance Journal of Marketing Research Customer SatisfactionConsumer DissatisfactionBehavioral Decision MakingConsumer StudyHigh Consumer Expectations	1973	960
Adaptation-level as a basis for a quantitative theory of frames of reference. Harry Helson Psychological Review Cognitive ScienceMeasurement InvarianceCausalityReference FrameLanguage Studies	1948	563
Disconfirmation of consumer expectations through product trial. Jerry C. Olson, Philip A. Dover Journal of Applied Psychology Consumer Decision MakingConsumer UncertaintyBehavioral Decision MakingConsumer StudyConsumer Expectations	1979	534

Page 1