Concepedia

Satisfaction

Satisfaction is a usability attribute that refers to the extent to which users find the experience of interacting with a system acceptable, comfortable, and pleasant, distinguishing it from other usability dimensions such as effectiveness and efficiency by focusing on subjective user experience.

34.8K

Publications

2.1M

Citations

101.6K

Authors

14.2K

Institutions

Publications per year

2017–2026

12.2K

Parents

Publications

34.8K

Subjective well-being: Three decades of progress.

Ed Diener, Eunkook M. Suh, Richard E. Lucas et al. · Psychological Bulletin · 1999 · 11.2K citations

, , +16

A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions

Richard L. Oliver · Journal of Marketing Research · 1980 · 9.9K citations

, , +15

Measuring Service Quality: A Reexamination and Extension

J. Joseph Cronin, Steven A. Taylor · Journal of Marketing · 1992 · 8.9K citations

, , +13

A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions

Richard L. Oliver · Journal of Marketing Research · 1980 · 7.4K citations

, , +15

Whence Consumer Loyalty?

Richard L. Oliver · Journal of Marketing · 1999 · 6.9K citations

, , +10

1–5 of 34.8K

Authors

101.6K

  1. RJ
    Ronald J. Burke

    York University, Canada

    37 publications · 1.7K citations

    24

    h-index

  2. ED
    Ed Diener

    University of Illinois Urbana-Champaign, United States

    25 publications · 16.7K citations

    23

    h-index

  3. TD
    Tait D. Shanafelt

    Mayo Clinic, United States

    22 publications · 3.2K citations

    22

    h-index

  4. EA
    Emily A. Impett

    University of Toronto, Canada

    22 publications · 1.6K citations

    21

    h-index

  5. RL
    Richard L. Oliver

    Vanderbilt University, United States

    21 publications · 45.3K citations

    21

    h-index

1–5 of 101.6K

Institutions

14.2K

  1. University of Michigan

    Ann Arbor, United States

    85 h-index

    631 publications

    74.9K citations

  2. Pennsylvania State University

    State College, United States

    67 h-index

    323 publications

    26.3K citations

  3. Harvard University

    Cambridge, United States

    66 h-index

    532 publications

    41.7K citations

  4. Hong Kong Polytechnic University

    Hong Kong, Hong Kong

    66 h-index

    401 publications

    26K citations

  5. University of Washington

    Seattle, United States

    65 h-index

    475 publications

    38.3K citations

  6. University of Toronto

    Toronto, Canada

    65 h-index

    554 publications

    36.6K citations

  7. Michigan State University

    East Lansing, United States

    64 h-index

    303 publications

    34.6K citations

  8. University of British Columbia

    Vancouver, Canada

    58 h-index

    381 publications

    34.2K citations

1–8 of 14.2K

Venues

  1. PubMed

    Repository · 992 publications · 38.9K citations

    84

    h-index

  2. Sustainability

    423 publications · 17.3K citations

    66

    h-index

  3. Journal of Applied Psychology

    89 publications · 19K citations

    59

    h-index

  4. Journal of Travel Research

    JTR · 78 publications · 14.8K citations

    58

    h-index

  5. Frontiers in Psychology

    230 publications · 11K citations

    55

    h-index

1–5