Concepedia

Disconfirmation Theory

Disconfirmation Theory is a cognitive evaluation model within customer satisfaction research that posits satisfaction as a function of the discrepancy between consumers' antecedent expectations and their subsequent performance perceptions, distinguishing itself by framing satisfaction as an appraisal of confirmation (or disconfirmation) of those expectations.

503

Publications

97.1K

Citations

1.1K

Authors

526

Institutions

Publications per year

2017–2026

133

Variants

Expectancy Disconfirmation Theory

Parents

Publications

503

A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions

Richard L. Oliver · Journal of Marketing Research · 1980 · 9.9K citations

, , +15

A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions

Richard L. Oliver · Journal of Marketing Research · 1980 · 7.4K citations

, , +15

Satisfaction: a behavioral perspective on the consumer

Choice Reviews Online · 2010 · 6.1K citations

, , +17

The Antecedents and Consequences of Customer Satisfaction for Firms

Eugene W. Anderson, Mary W. Sullivan · Marketing Science · 1993 · 4.6K citations

, , +13

Motivated Skepticism in the Evaluation of Political Beliefs

Charles S. Taber, Milton Lodge · American Journal of Political Science · 2006 · 4.3K citations

, , +17

1–5 of 503

Authors

1.1K

  1. RL
    Richard L. Oliver

    Vanderbilt University, United States

    13 publications · 25.9K citations

    13

    h-index

  2. RA
    Richard A. Spreng

    Michigan State University, United States

    5 publications · 3K citations

    5

    h-index

  3. MO
    Martin O’Neill

    Auburn University, United States

    4 publications · 666 citations

    4

    h-index

  4. NK
    Nancy K. Lankton

    Marshall University, United States

    4 publications · 491 citations

    4

    h-index

  5. RB
    Robert B. Woodruff

    University of Tennessee at Knoxville, United States

    4 publications · 2.6K citations

    4

    h-index

1–5 of 1.1K

Institutions

526

  1. Michigan State University

    East Lansing, United States

    17 h-index

    21 publications

    4.6K citations

  2. Hong Kong Polytechnic University

    Hong Kong, Hong Kong

    8 h-index

    12 publications

    826 citations

  3. Pennsylvania State University

    State College, United States

    7 h-index

    11 publications

    963 citations

  4. Virginia Tech

    Blacksburg, United States

    6 h-index

    9 publications

    466 citations

  5. City University of Hong Kong

    Hong Kong, Hong Kong

    6 h-index

    22 publications

    1.8K citations

  6. University of Michigan

    Ann Arbor, United States

    5 h-index

    9 publications

    5K citations

  7. National Cheng Kung University

    Tainan City, Taiwan

    5 h-index

    13 publications

    473 citations

  8. National Chengchi University

    Taipei, Taiwan

    5 h-index

    5 publications

    347 citations

1–8 of 526

Venues

  1. Journal of Marketing Research

    13 publications · 25.9K citations

    13

    h-index

  2. Journal of Personality and Social Psychology

    13 publications · 2.1K citations

    13

    h-index

  3. Journal of the Association for Information Systems

    JAIS · 9 publications · 601 citations

    9

    h-index

  4. 8

    h-index

  5. Journal of Consumer Research

    JCR · 8 publications · 6.4K citations

    8

    h-index

1–5