Martin O’Neill

Importance‐performance analysis: a useful tool for directing continuous quality improvement in higher education

Martin O’Neill, Adrian Palmer · Quality Assurance in Education · 2004 · 498 citations

Management, Educational Measurement, Higher Education +15

What Should Egalitarians Believe?

Martin O’Neill · Philosophy &amp Public Affairs · 2008 · 320 citations · Full text

Law, Jurisprudence, Legal Positivism +5

The role of emotion in explaining consumer satisfaction and future behavioural intention

David S. Martin, Martin O’Neill, Susan S. Hubbard et al. · Journal of Services Marketing · 2008 · 292 citations

Business, Marketing, Marketing Management +9

Wine production as a service experience – the effects of service quality on wine sales

Martin O’Neill, Adrian Palmer, Steve Charters · Journal of Services Marketing · 2002 · 192 citations

Management, Marketing, Tourism Management +17

Service quality at the cellar door: implications for Western Australia’s developing wine tourism industry

Martin O’Neill, Steve Charters · Managing Service Quality · 2000 · 184 citations

Management, Quality Management, Tourism Management +13