Quality Assurance in Education

Measuring student satisfaction at a UK university

Alex Douglas, Barry Barnes · 2006 · 606 citations

Education, Educational Measurement, Higher Education +10

Managing service quality in higher education: the role of thestudent as primary consumer

Frances Hill · 1995 · 594 citations

Education, Higher Education, Quality Management +15

Multi‐models of quality in education

Yin Cheong Cheng, Wai Ming Tam · 1997 · 583 citations

Education, Education Policy, Higher Education +17

Student perceptions of service quality in a UK university business and management faculty

Brenda M. Oldfield, Steve Baron · 2000 · 508 citations

Management, Higher Education, Higher Education Administration +10

Importance‐performance analysis: a useful tool for directing continuous quality improvement in higher education

Martin O’Neill, Adrian Palmer · 2004 · 498 citations

Management, Educational Measurement, Higher Education +15