Concepedia

Richard A. Spreng

RA

23

Publications

8.7K

Citations

20

H-Index

1992

Active since

Affiliations

Michigan State University(Current)

The University of Sydney

Indiana University

Butler University

Richard A. Spreng is an author at Michigan State University specializing in management, marketing, and business.

Top concepts

MarketingManagementBusinessConsumer ResearchCustomer SatisfactionService QualityConsumer BehaviorBehavioral Decision MakingPsychologyMarketing Insights

Publications per year

1992–2020

23

Publications

23

A Reexamination of the Determinants of Consumer Satisfaction

Richard A. Spreng, Scott MacKenzie, Richard W. Olshavsky · Journal of Marketing · 1996 · 1.9K citations

Satisfaction Formation, Customer Satisfaction, Consumer Research +16

Modelling the relationship between perceived value, satisfaction and repurchase intentions in a business‐to‐business, services context: an empirical examination

Paul G. Patterson, Richard A. Spreng · International Journal of Service Industry Management · 1997 · 1.2K citations

Customer Satisfaction, Consumer Research, Buying Behavior +17

An empirical examination of a model of perceived service quality and satisfaction

Richard A. Spreng, Robert Mackoy · Journal of Retailing · 1996 · 1.2K citations

Customer Satisfaction, Service Quality, Service Research +8

A Reexamination of the Determinants of Consumer Satisfaction

Richard A. Spreng, Scott MacKenzie, Richard W. Olshavsky · Journal of Marketing · 1996 · 768 citations

Satisfaction Formation, Customer Satisfaction, Consumer Research +16

Modeling the Determinants of Customer Satisfaction for Business-to-Business Professional Services

Paul G. Patterson, Lester W. Johnson, Richard A. Spreng · Journal of the Academy of Marketing Science · 1996 · 693 citations

Customer Profitability, Customer Satisfaction, Service Quality +6

Rows per page

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