Paul G. Patterson

Brave new world: service robots in the frontline

Jochen Wirtz, Paul G. Patterson, Werner H. Kunz et al. · Journal of service management · 2018 · 2.1K citations · Full text

Engineering, Computer Science, Robotics Engineering +13

Modelling the relationship between perceived value, satisfaction and repurchase intentions in a business‐to‐business, services context: an empirical examination

Paul G. Patterson, Richard A. Spreng · International Journal of Service Industry Management · 1997 · 1.2K citations

Business, Marketing, Marketing Management +17

Switching costs, alternative attractiveness and experience as moderators of relationship commitment in professional, consumer services

Neeru Sharma, Paul G. Patterson · International Journal of Service Industry Management · 2000 · 723 citations

Business, Marketing, Marketing Management +8

Modeling the Determinants of Customer Satisfaction for Business-to-Business Professional Services

Paul G. Patterson, Lester W. Johnson, Richard A. Spreng · Journal of the Academy of Marketing Science · 1996 · 695 citations

Business, Marketing, Marketing Management +14

The impact of communication effectiveness and service quality on relationship commitment in consumer, professional services

Neeru Sharma, Paul G. Patterson · Journal of Services Marketing · 1999 · 650 citations

Business, Communication, Marketing +14