Paul G. Patterson - Concepedia

Author

Paul G. Patterson

Also Known As

P Patterson, P. G. Patterson, P. Patterson, P.G. Patterson, PAUL G. PATTERSON, Patterson, P.G., Paul G Patterson, Paul G. Patterson, Paul Patterson

146

Publications

12.8K

Citations

H-Index

205

Concepts

All Affiliations

UNSW Sydney University of Wollongong The University of Sydney Chiang Mai University The University of Queensland

About

Paul G. Patterson is an author at UNSW Sydney specializing in management, marketing, and business.

Top Concepts

#	Concept	H-Index	Publications	Citations
1	Business	41	58	7.6K
2	Education	8	8	3.3K
3	Arts	4	4	157
4	Engineering	4	4	2.8K
5	Law	1	1	39

Paul G. Patterson

Publications

12.4K

Citations

H-Index

Page 1

	Year	Citations
Brave new world: service robots in the frontline Jochen Wirtz, Paul G. Patterson, Werner H. Kunz, Journal of service management Artificial IntelligenceEngineeringSocially Assistive RobotRobotic AgentEducation	2018	2K
Modelling the relationship between perceived value, satisfaction and repurchase intentions in a business‐to‐business, services context: an empirical examination Paul G. Patterson, Richard A. Spreng International Journal of Service Industry Management Customer SatisfactionConsumer ResearchBuying BehaviorService QualityManagement	1997	1.2K
Switching costs, alternative attractiveness and experience as moderators of relationship commitment in professional, consumer services Neeru Sharma, Paul G. Patterson International Journal of Service Industry Management Customer SatisfactionAlternative AttractivenessConsumer ResearchOrganizational BehaviorConsumer Services	2000	718
Modeling the Determinants of Customer Satisfaction for Business-to-Business Professional Services Paul G. Patterson, Lester W. Johnson, Richard A. Spreng Journal of the Academy of Marketing Science Customer ProfitabilityCustomer SatisfactionService QualityBusiness IntelligenceService Research	1996	693
The impact of communication effectiveness and service quality on relationship commitment in consumer, professional services Neeru Sharma, Paul G. Patterson Journal of Services Marketing Customer SatisfactionConsumer ResearchCommunicationService QualityHospitality Marketing	1999	648
Service failure recovery: The moderating impact of individual-level cultural value orientation on perceptions of justice Paul G. Patterson, Elizabeth Cowley, Kriengsin Prasongsukarn International Journal of Research in Marketing Customer SatisfactionCultureSocial IdentityService RecoveryHuman Value	2006	518
Service robots, customers and service employees: what can we learn from the academic literature and where are the gaps? Vinh Nhat Lu, Jochen Wirtz, Werner H. Kunz, Journal of Service Theory and Practice Customer SatisfactionRobotic SystemsEngineeringSocially Assistive RobotIntelligent Systems	2020	518
A cross-cultural study of switching barriers and propensity to stay with service providers Paul G. Patterson, Tasman Smith Journal of Retailing CultureCross-cultural StudyCross-cultural StudiesService StudyCross-cultural Management	2003	509
Modeling the determinants of customer satisfaction for business-to-business professional services Paul G. Patterson, Lester W. Johnson, Richard A. Spreng Journal of the Academy of Marketing Science Customer ProfitabilityCustomer SatisfactionService QualityBusiness IntelligenceService Research	1997	387
Service Recovery and Fairness Perceptions in Collectivist and Individualist Contexts Anna S. Mattila, Paul G. Patterson Journal of Service Research Customer SatisfactionConsumer ResearchRecovery AttributesService QualityManagement	2004	311

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