Modeling the Determinants of Customer Satisfaction for Business-to-Business Professional Services - Concepedia

Concepedia

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Modeling the Determinants of Customer Satisfaction for Business-to-Business Professional Services

693

Citations

59

References

1996

Year

Paul G. Patterson, Lester W. Johnson, Richard A. Spreng

Journal of the Academy of Marketing Science

Customer ProfitabilityCustomer SatisfactionService QualityBusiness IntelligenceService ResearchManagementBusinessMarketingCustomer Loyalty

References

	Year	Citations

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