Concepedia
Statistics
Publications
47
Citations
7.3K
H-Index
32
Active since
1972
Affiliations
Indiana University(Current)
Indiana University Bloomington
University at Albany, State University of New York
University of Missouri
Richard W. Olshavsky is an author at Indiana University specializing in management, business, and marketing.
Top concepts
ManagementMarketingConsumer ResearchBusinessBehavioral Decision MakingConsumer BehaviorSocial SciencesCustomer SatisfactionDecision ScienceBehavioral Science
Publications per year
1972–2001
A Reexamination of the Determinants of Consumer Satisfaction
Richard A. Spreng, Scott MacKenzie, Richard W. Olshavsky · Journal of Marketing · 1996 · 1.9K citations
Satisfaction Formation, Customer Satisfaction, Consumer Research +16
Richard A. Spreng, Scott MacKenzie, Richard W. Olshavsky · Journal of Marketing · 1996 · 768 citations
Consumer Decision Making-Fact or Fiction?
Richard W. Olshavsky, Donald H. Granbois · Journal of Consumer Research · 1979 · 554 citations
Consumer Uncertainty, Behavioral Decision Making, Consumer Study +16
Consumer Expectations, Product Performance, and Perceived Product Quality
Richard W. Olshavsky, John A. Miller · Journal of Marketing Research · 1972 · 347 citations
Customer Satisfaction, Consumer Expectations, Management +6
Predicting the Onset of Cigarette Smoking in Adolescents: A Longitudinal Study<sup>1</sup>
Laurie Chassin, Clark C. Presson, Steven J. Sherman et al. · Journal of Applied Social Psychology · 1984 · 338 citations
Tobacco Cessation, Substance Use, Adolescent Behavioral Health +24
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