Nancy K. Lankton

Technology, Humanness, and Trust: Rethinking Trust in Technology

Nancy K. Lankton, D. Harrison McKnight, John Tripp · Journal of the Association for Information Systems · 2015 · 473 citations · Full text

Engineering, Behavioral Decision Making, Information Systems +18

Incorporating trust-in-technology into Expectation Disconfirmation Theory

Nancy K. Lankton, D. Harrison McKnight, Jason Bennett Thatcher · The Journal of Strategic Information Systems · 2013 · 218 citations

Trust Metric, Customer Satisfaction, Organizational Communication +8

Antecedents and determinants of information technology habit

Nancy K. Lankton, E. Vance Wilson, En Mao · Information & Management · 2010 · 171 citations

Technology Acceptance Model, User Acceptance, Motivation +6

Distinguishing the effects of B2B information quality, system quality, and service outcome quality on trust and distrust

D. Harrison McKnight, Nancy K. Lankton, Andreas I. Nicolaou et al. · The Journal of Strategic Information Systems · 2017 · 165 citations

Total Quality Management, Customer Satisfaction, Trust Metric +11

Examining Two Expectation Disconfirmation Theory Models: Assimilation and Asymmetry Effects

Nancy K. Lankton, Harrison McKnight · Journal of the Association for Information Systems · 2012 · 130 citations · Full text

Customer Satisfaction, Behavioral Decision Making, Digital Marketing +31