Harvard business review

The balanced scorecard : measures that drive performance

R. S. Caplan · 1992 · 12.2K citations

Management, Performance Management, Strategic Management +14

Using the balanced scorecard as a strategic management system

Robert S. Kaplan, D. P. Norton · 1996 · 5K citations

Business, Performance Management, Strategic Management +10

Clusters and the New Economics of Competition

Darko Milošević · 2014 · 4.8K citations

Social Sciences, Business Economics, Economics +11

Putting the Service-Profit Chain to Work

James L. Heskett, Thomas O. Jones, Gary W. Loveman et al. · 1994 · 3.6K citations

Management, Strategic Management, Service Operations +10

Big Data : The Management Revolution

アンドリュー マカフィー, エリック ブリニョルフソン, 裕子 有賀 · 2013 · 3.6K citations

Computing, Information Systems, Management Information Systems +14