Statistics
Publications
4
Citations
6.4K
H-Index
4
Active since
1936
Affiliations
Andover Eye Associates(Current)
Thomas O. Jones is an author at Andover Eye Associates specializing in customer loyalty, consumer complaint management, and consumer behavior.
Publications per year
1936–1996
4
4
Putting the Service-Profit Chain to Work
James L. Heskett, Thomas O. Jones, Gary W. Loveman et al. · Harvard business review · 1994 · 3.6K citations
Why Satisfied Customers Defect
Thomas O. Jones · Harvard business review · 1995 · 2K citations
Why Satisfied Customers Defect
Thomas O. Jones · Journal of Management in Engineering · 1996 · 815 citations
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