Thomas O. Jones - Concepedia

Author

Thomas O. Jones

Also Known As

T. Jones, Thomas O. Jones

Publications

6.4K

Citations

H-Index

Concepts

All Affiliations

Thomas O. Jones is an author at Andover Eye Associates specializing in customer satisfaction, business, and management.

#	Concept	H-Index	Publications	Citations
1	Business	3	3	6.3K
2	Management	3	3	6.3K
3	Engineering	1	1	14
4	Natural Sciences	1	1	14
5	Biostatistics	1	1	14

Thomas O. Jones

Publications

6.3K

Citations

H-Index

Page 1

	Year	Citations
Putting the Service-Profit Chain to Work James L. Heskett, Thomas O. Jones, Gary W. Loveman, Harvard business review Customer SatisfactionService-profit ChainService ResearchService OrganizationsServices Management	1994	3.6K
Why Satisfied Customers Defect Thomas O. Jones Harvard business review Customer SatisfactionService QualityManagementBusinessConsumer Research	1995	1.9K
Why Satisfied Customers Defect Thomas O. Jones Journal of Management in Engineering Customer SatisfactionService QualityManagementBusinessConsumer Research	1996	812
A Redetermination of the Protium—Deuterium Ratio in Water<sup>1</sup> Norris F. Hall, Thomas O. Jones Journal of the American Chemical Society AltmetricsEngineeringNuclear PhysicsPhysicsHigh-energy Nuclear Reaction	1936	14

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