Concepedia

Frederick F. Reichheld

FF

Statistics

Publications

8

Citations

10.9K

H-Index

8

Active since

1990

Affiliations

KU Leuven(Current)

Frederick F. Reichheld is an author at KU Leuven specializing in customer relationship management, customer loyalty, and marketing.

Publications per year

1990–2003

8

Publications

8

Zero defections: quality comes to services.

Frederick F. Reichheld, W. Earl Sasser · PubMed · 1990 · 5.3K citations

, , +15

E-LOYALTY: YOUR SECRET WEAPON ON THE WEB

Frederick F. Reichheld, Phil Schefter · 2003 · 2K citations

, , +10

Loyalty-based management.

Frederick F. Reichheld · PubMed · 1993 · 1.3K citations

, , +17

LEARNING FROM CUSTOMER DEFECTIONS

Frederick F. Reichheld · 1996 · 775 citations

, , +12

Avoid the four perils of CRM.

Darrell K. Rigby, Frederick F. Reichheld, Phil Schefter · PubMed · 2002 · 651 citations

, , +12

1–5 of 8