Concepedia

Human-centered Service Operations

Human-Centered Service Operations is a service operations framework that prioritizes human needs, behaviors, and experiences in the design, delivery, and evaluation of services, distinguishing itself from traditional operations models through its integrative focus on human dignity, agency, and well-being as central performance criteria.

17

Publications

877

Citations

37

Authors

18

Institutions

Publications per year

2017–2026

5

Parents

Publications

17

The importance of human-related factors on service innovation and performance

Kayhan Tajeddini, Emma Martín, Levent Altınay · International Journal of Hospitality Management · 2019 · 192 citations

, , +14

Human staff vs. service robot vs. fellow customer: Does it matter who helps your customer following a service failure incident?

Ting Hin Ho, Dewi Tojib, Yelena Tsarenko · International Journal of Hospitality Management · 2020 · 185 citations

, , +16

Service CAD system to integrate product and human activity for total value

Tatsunori Hara, Tamio Arai, Yoshiki Shimomura et al. · CIRP journal of manufacturing science and technology · 2009 · 111 citations

, , +12

A Human-Centered Approach to Algorithmic Services

Min Kyung Lee, Ji Tae Kim, Leah Lizarondo · 2017 · 88 citations · Full text

, , +13

The value of human interaction in service channels

Mika Immonen, Sanna Sintonen, Jouni Koivuniemi · Computers in Human Behavior · 2017 · 36 citations · Full text

, , +14

1–5 of 17

Authors

37

  1. MK
    Min Kyung Lee

    Carnegie Mellon University, United States

    1 publications · 88 citations

    1

    h-index

  2. JC
    James C. Noah

    West Virginia University, United States

    1 publications · 11 citations

    1

    h-index

  3. JS
    Joshua S. Krause

    James Madison University, United States

    1 publications · 18 citations

    1

    h-index

  4. YS
    Yoshiki Shimomura

    Tokyo Metropolitan University, Japan

    1 publications · 111 citations

    1

    h-index

  5. JK
    Jouni Koivuniemi

    Lappeenranta-Lahti University of Technology, Finland

    1 publications · 36 citations

    1

    h-index

1–5 of 37

Institutions

18

  1. Oxford Brookes University

    Oxford, United Kingdom

    1 h-index

    1 publications

    192 citations

  2. James Madison University

    Harrisonburg, United States

    1 h-index

    5 publications

    90 citations

  3. University of California, Merced

    Merced, United States

    1 h-index

    1 publications

    19 citations

  4. Sheffield Hallam University

    Sheffield, United Kingdom

    1 h-index

    2 publications

    384 citations

  5. Human Computer Interaction (Switzerland)

    Zurich, Switzerland

    1 h-index

    1 publications

    33 citations

  6. University of Ottawa

    Ottawa, Canada

    1 h-index

    2 publications

    40 citations

  7. Ikerlan

    Mondragón, Spain

    1 h-index

    1 publications

    20 citations

  8. The University of Tokyo

    Tokyo, Japan

    1 h-index

    2 publications

    222 citations

1–8 of 18

Venues

  1. 2

    h-index

  2. Evaluation and Program Planning

    2 publications · 38 citations

    2

    h-index

  3. Knowledge

    1 publications · 33 citations

    1

    h-index

  4. Journal of Hospitality and Tourism Management

    1 publications · 27 citations

    1

    h-index

  5. Australian bulletin of labour

    1 publications · 22 citations

    1

    h-index

1–5