Concepedia
Statistics
Publications
4
Citations
249
H-Index
Active since
2016
Affiliations
Macquarie University(Current)
Monash University
Ting Hin Ho is an author at Macquarie University specializing in customer satisfaction, management, and business.
Top concepts
ManagementCustomer SatisfactionBusinessAutomationEngineeringCustomer ServiceService RoboticsPerformance StudiesLawArts
Publications per year
2016–2023
Human staff vs. service robot vs. fellow customer: Does it matter who helps your customer following a service failure incident?
Ting Hin Ho, Dewi Tojib, Yelena Tsarenko · International Journal of Hospitality Management · 2020 · 180 citations
Customer Satisfaction, Engineering, Fellow Customer +12
Service robots or human staff? The role of performance goal orientation in service robot adoption
Dewi Tojib, Ting Hin Ho, Yelena Tsarenko et al. · Computers in Human Behavior · 2022 · 40 citations
Customer Satisfaction, Performance Goal Orientation, Performance Studies +15
Factors influencing consumer forgiveness: a systematic literature review and directions for future research
Ting Hin Ho, Lay Peng Tan, Riza Casidy · Journal of Service Theory and Practice · 2023 · 17 citations
Customer Service Journey, Customer Satisfaction, Customer Experience +19
Speaking up against service unfairness: The role of negative meta-perceptions
Ting Hin Ho, Dewi Tojib, Saman Khajehzadeh · Journal of Retailing and Consumer Services · 2016 · 12 citations
Customer Satisfaction, Performance Studies, Service Unfairness +7
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