Ting Hin Ho - Concepedia

Author

Ting Hin Ho

Also Known As

HO, TING HIN, TING HIN HO, Ting Hin Ho

Publications

256

Citations

H-Index

Concepts

All Affiliations

Ting Hin Ho is an author at Macquarie University specializing in customer satisfaction, management, and business.

#	Concept	H-Index	Publications	Citations
1	Management	4	4	249
2	Business	3	3	237
3	Engineering	2	2	220
4	Arts	1	1	12
5	Law	1	1	12

Ting Hin Ho

Publications

249

Citations

H-Index

Page 1

	Year	Citations
Human staff vs. service robot vs. fellow customer: Does it matter who helps your customer following a service failure incident? Ting Hin Ho, Dewi Tojib, Yelena Tsarenko International Journal of Hospitality Management Customer SatisfactionEngineeringFellow CustomerService RecoverySocially Assistive Robot	2020	180
Service robots or human staff? The role of performance goal orientation in service robot adoption Dewi Tojib, Ting Hin Ho, Yelena Tsarenko, Computers in Human Behavior Customer SatisfactionPerformance Goal OrientationPerformance StudiesRoboticsEngineering	2022	40
Factors influencing consumer forgiveness: a systematic literature review and directions for future research Ting Hin Ho, Lay Peng Tan, Riza Casidy Journal of Service Theory and Practice Customer Service JourneyCustomer SatisfactionCustomer ExperienceConsumer StudyConsumer Research	2023	17
Speaking up against service unfairness: The role of negative meta-perceptions Ting Hin Ho, Dewi Tojib, Saman Khajehzadeh Journal of Retailing and Consumer Services Customer SatisfactionPerformance StudiesService UnfairnessBiasDiscrimination	2016	12

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