Concepedia
Statistics
Publications
32
Citations
1.8K
H-Index
24
Active since
2005
Affiliations
Monash University(Current)
Macquarie University
Monash University Malaysia
Australian Regenerative Medicine Institute
University of Tasmania
Dewi Tojib is an author at Monash University specializing in marketing, management, and customer satisfaction.
Top concepts
ManagementMarketingBusinessCustomer SatisfactionConsumer ResearchConsumer BehaviorInteractive MarketingCommunicationBehavioral SciencePsychology
Publications per year
2005–2023
Human staff vs. service robot vs. fellow customer: Does it matter who helps your customer following a service failure incident?
Ting Hin Ho, Dewi Tojib, Yelena Tsarenko · International Journal of Hospitality Management · 2020 · 180 citations
Customer Satisfaction, Engineering, Fellow Customer +12
Understanding Consumer Intention to Use Mobile Services
Janeaya Revels, Dewi Tojib, Yelena Tsarenko · Australasian Marketing Journal (AMJ) · 2010 · 173 citations
Customer Satisfaction, Innovation Adoption, Digital Marketing +21
Consumers’ forgiveness after brand transgression: the effect of the firm’s corporate social responsibility and response
Yelena Tsarenko, Dewi Tojib · Journal of Marketing Management · 2015 · 169 citations
Socially Responsible Product, Consumer Uncertainty, Consumer Study +20
A transactional model of forgiveness in the service failure context: a customer‐driven approach
Yelena Tsarenko, Dewi Tojib · Journal of Services Marketing · 2011 · 156 citations
Customer Experience, Customer Satisfaction, Services Management +19
Post-adoption modeling of advanced mobile service use
Dewi Tojib, Yelena Tsarenko · Journal of Business Research · 2011 · 153 citations
Customer Satisfaction, Technology Acceptance Model, User Acceptance +6
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