Backstage Design is a service design practice denoting the configuration of internal organizational processes, systems, and interactions that remain invisible to customers yet are essential for enabling and supporting frontstage service experiences.
10
Publications
1.2K
Citations
23
Authors
12
Institutions
Publications per year
2017–2026
2
Publications
10
Service Design for Experience-Centric Services
Leonieke G. Zomerdijk · Journal of Service Research · 2009 · 949 citations
Arts, Design, Organizational Design +16
Backstage at Broadway: A Demographic Study
Drew Gehling, Shaum Sridharan, Mark A. Fritz et al. · Journal of Voice · 2014 · 31 citations
Arts, Community Arts, Acting +2
1–5 of 10
Authors
23
- AP
2
h-index
- FB
2
h-index
- LD
1
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- JS
1
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- RC
1
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1–5 of 23
Institutions
12
New York University
New York, United States
1 h-index
6 publications
186 citations
Hanken School of Economics
Helsinki, Finland
1 h-index
1 publications
14 citations
Stockholm School of Economics
Stockholm, Sweden
1 h-index
1 publications
103 citations
Universität Innsbruck
Innsbruck, Austria
1 h-index
1 publications
103 citations
The Abdus Salam International Centre for Theoretical Physics (ICTP)
Trieste, Italy
1 h-index
1 publications
12 citations
University of Glasgow
Glasgow, United Kingdom
1 h-index
1 publications
12 citations
Saarland University
Saarbrücken, Germany
1 h-index
1 publications
16 citations
University of Helsinki
Helsinki, Finland
1 h-index
1 publications
12 citations
1–8 of 12
Venues
- Journal of Voice
1 publications · 31 citations
1
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- Managing Service Quality
MSQ · 1 publications · 14 citations
1
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- California Management Review
CMR · 1 publications · 44 citations
1
h-index
- Journal of Service Research
JSR · 1 publications · 949 citations
1
h-index
- Accounting Organizations and Society
1 publications · 103 citations
1
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1–5