Concepedia

Service Capability Development

Service Capability Development is a scholarly contribution in the form of a method, model, framework, theory, construct, dataset, task, or metric that enables the design, implementation, or enhancement of service systems through the deliberate advancement of organizational or technical capacities within the backstage of service delivery.

155

Publications

11.2K

Citations

467

Authors

249

Institutions

Publications per year

2017–2026

47

Parents

Publications

155

Pursuing green growth in technology firms through the connections between environmental innovation and sustainable business performance: Does service capability matter?

Yudi Fernando, Charbel José Chiappetta Jabbour, Wen-Xin Wah · Resources Conservation and Recycling · 2018 · 713 citations · Full text

, , +14

Enabling service innovation: A dynamic capabilities approach

Daniel Kindström, Christian Kowalkowski, Erik Sandberg · Journal of Business Research · 2012 · 609 citations · Full text

, , +14

A Proposed Model for New Service Development

Eberhard E. Scheuing, Eugene M. Johnson · Journal of Services Marketing · 1989 · 474 citations

, , +15

Servitization: A contemporary thematic review of four major research streams

Chris Raddats, Christian Kowalkowski, Ornella Benedettini et al. · Industrial Marketing Management · 2019 · 466 citations · Full text

, , +15

Dynamic Capability Building in Service Value Networks for Achieving Service Innovation

Renu Agarwal, Willem Selen · Decision Sciences · 2009 · 363 citations

, , +16

1–5 of 155

Authors

467

  1. HG
    Heiko Gebauer

    Swiss Federal Institute of Aquatic Science and Technology, Switzerland

    5 publications · 824 citations

    5

    h-index

  2. BE
    Bo Edvardsson

    Karlstad University, Sweden

    5 publications · 401 citations

    5

    h-index

  3. JB
    Jamie Burton

    University of Manchester, United Kingdom

    3 publications · 857 citations

    3

    h-index

  4. CR
    Chris Raddats

    University of Liverpool, United Kingdom

    3 publications · 857 citations

    3

    h-index

  5. VM
    Vicky M. Story

    Loughborough University, United Kingdom

    2 publications · 391 citations

    2

    h-index

1–5 of 467

Institutions

249

  1. Karlstad University

    Karlstad, Sweden

    5 h-index

    10 publications

    1.2K citations

  2. Linköping University

    Linköping, Sweden

    5 h-index

    7 publications

    2.6K citations

  3. Loughborough University

    Loughborough, United Kingdom

    4 h-index

    4 publications

    505 citations

  4. Swiss Federal Institute of Aquatic Science and Technology

    Dübendorf, Switzerland

    4 h-index

    4 publications

    611 citations

  5. Monash University

    Melbourne, Australia

    3 h-index

    3 publications

    56 citations

  6. Copenhagen Business School

    Copenhagen, Denmark

    3 h-index

    7 publications

    237 citations

  7. University of Liverpool

    Liverpool, United Kingdom

    3 h-index

    3 publications

    857 citations

  8. University of Cambridge

    Cambridge, United Kingdom

    3 h-index

    6 publications

    599 citations

1–8 of 249

Venues

  1. Industrial Marketing Management

    5 publications · 998 citations

    5

    h-index

  2. Journal of Business Research

    JBR · 5 publications · 866 citations

    5

    h-index

  3. Service Business

    3 publications · 129 citations

    3

    h-index

  4. International Journal of Operations & Production Management

    IJOPM · 3 publications · 308 citations

    3

    h-index

  5. Journal of Services Marketing

    2 publications · 640 citations

    2

    h-index

1–5