Service Business

User generated content: the use of blogs for tourism organisations and tourism consumers

Gary Akehurst · 2008 · 412 citations · Full text

Management, Marketing, Tourism Management +17

“Untact”: a new customer service strategy in the digital age

Sang M. Lee, DonHee Lee · 2019 · 395 citations

Business, Marketing Management, Strategic Management +16

Network collaboration and performance in the tourism sector

T. Ramayah, Jason Wai Chow Lee, Julie Boey Chyaw In · 2011 · 284 citations

Management, Hospitality Management, Tourism Management +14

Healthcare wearable devices: an analysis of key factors for continuous use intention

Sang M. Lee, DonHee Lee · 2020 · 210 citations · Full text

Public Health, Health Behavior, User Experience Design +10

Customer-perceived value and loyalty: how do key service quality dimensions matter in the context of B2C e-commerce?

Ling Jiang, Minjoon Jun, Zhilin Yang · 2015 · 210 citations

Business, Marketing, Marketing Management +16