Concepedia

DonHee Lee

DL

44

Publications

3.1K

Citations

30

H-Index

2002

Active since

Affiliations

Inha University(Current)

University of Nebraska–Lincoln

Keimyung University

Sogang University

Edward Waters University

DonHee Lee is an author at Inha University specializing in management, business, and health services research.

Top concepts

ManagementBusinessEngineeringCustomer SatisfactionHealth Services ResearchMarketingService QualityTotal Quality ManagementNursingHealth Policy

Publications per year

2002–2024

44

Publications

44

“Untact”: a new customer service strategy in the digital age

Sang M. Lee, DonHee Lee · Service Business · 2019 · 384 citations

Customer Experience, Customer Satisfaction, Digital Marketing +10

Opportunities and challenges for contactless healthcare services in the post-COVID-19 Era

Sang M. Lee, DonHee Lee · Technological Forecasting and Social Change · 2021 · 274 citations · Full text

Contact Tracing, Contactless Healthcare Services, Health Policy +7

Supply chain innovation and organizational performance in the healthcare industry

Sang M. Lee, DonHee Lee, Marc J. Schniederjans · International Journal of Operations & Production Management · 2011 · 269 citations

Total Quality Management, Healthcare Logistics, Industrial Organization +17

Healthcare wearable devices: an analysis of key factors for continuous use intention

Sang M. Lee, DonHee Lee · Service Business · 2020 · 200 citations · Full text

Wearable System, Technology, Engineering +14

The impact of high-performance work systems in the health-care industry: employee reactions, service quality, customer satisfaction, and customer loyalty

Sang M. Lee, DonHee Lee, Chang‐Yuil Kang · Service Industries Journal · 2011 · 175 citations

Total Quality Management, Customer Satisfaction, Engineering +19

Rows per page

1–5 of 44