Concepedia

Minjoon Jun

MJ

31

Publications

5.1K

Citations

25

H-Index

1970

Active since

Affiliations

New Mexico State University(Current)

City University of Hong Kong

Carleton University

Macau University of Science and Technology

Lakehead University

Minjoon Jun is an author at New Mexico State University specializing in business, management, and customer satisfaction.

Top concepts

ManagementBusinessCustomer SatisfactionMarketingService QualityTotal Quality ManagementConsumer ResearchInteractive MarketingCustomer ServiceCommunication

Publications per year

1970–2021

31

Publications

31

The key determinants of Internet banking service quality: a content analysis

Minjoon Jun, Shaohan Cai · International Journal of Bank Marketing · 2001 · 603 citations

Total Quality Management, Customer Satisfaction, Digital Marketing +18

Implementing supply chain information integration in China: The role of institutional forces and trust⋆

Shaohan Cai, Minjoon Jun, Zhilin Yang · Journal of Operations Management · 2009 · 541 citations

Organizational Systems, Government Support, Organizational Communication +15

Measuring consumer perceptions of online shopping convenience

Ling Jiang, Zhilin Yang, Minjoon Jun · Journal of service management · 2013 · 531 citations

Customer Satisfaction, Digital Marketing, E-commerce +17

Consumer Perception of E-Service Quality: From Internet Purchaser and Non-Purchaser Perspectives

Zhilin Yang, Minjoon Jun · Journal of Business Strategies · 1970 · 500 citations · Full text

Customer Satisfaction, Consumer Research, Internet Purchasers +17

Measuring customer perceived online service quality

Zhilin Yang, Minjoon Jun, Robin T. Peterson · International Journal of Operations & Production Management · 2004 · 496 citations

Total Quality Management, Customer Satisfaction, Digital Marketing +16

Rows per page

1–5 of 31