Shaohan Cai - Concepedia

Author

Shaohan Cai

Carleton University ORCID

Also Known As

Cai, Siqi, S CAI, SHAOHAN CAI, Shantong Cai, Shaohan (Alan) Cai, Shaohan Alan Cai, Shaohan Cai, Siqi Cai

Publications

5.2K

Citations

H-Index

167

Concepts

All Affiliations

Carleton University China University of Mining and Technology City University of Hong Kong New Mexico State University Lakehead University

About

Shaohan Cai is an author at Carleton University specializing in business, management, and organizational behavior.

Top Concepts

#	Concept	H-Index	Publications	Citations
1	Business	29	45	5K
2	Education	11	11	501
3	Engineering	4	4	520
4	Arts	3	3	101
5	Language Studies	1	1	15

Shaohan Cai

Publications

5.1K

Citations

H-Index

Page 1

	Year	Citations
Development and validation of an instrument to measure user perceived service quality of information presenting Web portals Zhilin Yang, Shaohan Cai, Zheng Zhou, Information & Management Customer SatisfactionService QualityService ResearchInteractive MarketingUser Acceptance	2004	653
The key determinants of Internet banking service quality: a content analysis Minjoon Jun, Shaohan Cai International Journal of Bank Marketing Total Quality ManagementCustomer SatisfactionDigital MarketingInformation QualityOnline Customer Behavior	2001	603
Implementing supply chain information integration in China: The role of institutional forces and trust⋆ Shaohan Cai, Minjoon Jun, Zhilin Yang Journal of Operations Management Organizational SystemsGovernment SupportOrganizational CommunicationSupplier RelationshipManagement	2009	541
Development and validation of an instrument to measure user perceived service quality of information presenting Web portals Zhilin Yang, Shaohan Cai, Zhong-Bin Zhou, Information & Management Customer SatisfactionService QualityService ResearchInteractive MarketingUser Acceptance	2005	432
TQM practice in maquiladora: Antecedents of employee satisfaction and loyalty Minjoon Jun, Shaohan Cai, Hojung Shin Journal of Operations Management Total Quality ManagementEngineeringOrganizational CharacteristicStrategic Human ResourcesQuality Management Systems	2005	347
Services quality dimensions of Internet retailing: an exploratory analysis Zhilin Yang, Robin T. Peterson, Shaohan Cai Journal of Services Marketing Total Quality ManagementCustomer SatisfactionCustomer ExperienceService Quality DimensionsDigital Marketing	2003	272
Internet users' perceptions of online service quality: a comparison of online buyers and information searchers Shaohan Cai, Minjoon Jun Managing Service Quality Customer SatisfactionConsumer ResearchCommunicationOnline Customer BehaviorInformation Quality	2003	248
DEVELOPMENT OF COOPERATIVE NORMS IN THE BUYER‐SUPPLIER RELATIONSHIP: THE CHINESE EXPERIENCE Shaohan Cai, Zhilin Yang Journal of Supply Chain Management Cooperation TheorySupplier RelationshipResource Dependence TheoryCooperative NormsClient-supplier Relationships	2008	152
Intellectual capital and firm performance: the mediating role of innovation speed and quality Zhining Wang, Shaohan Cai, Huigang Liang, The International Journal of Human Resource Management Innovation SpeedInnovation StudyFirm PerformanceFinanceManagement	2018	149
Examining the relationships between internal service quality and its dimensions, and internal customer satisfaction Minjoon Jun, Shaohan Cai Total Quality Management & Business Excellence Total Quality ManagementCustomer SatisfactionInternal Service QualityService QualityService Research	2010	119

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