Concepedia

Shaohan Cai

SC

49

Publications

5.1K

Citations

30

H-Index

2000

Active since

Affiliations

Carleton University(Current)

China University of Mining and Technology

City University of Hong Kong

New Mexico State University

Lakehead University

Shaohan Cai is an author at Carleton University specializing in business, management, and organizational behavior.

Top concepts

BusinessManagementOrganizational BehaviorHuman ResourcesOrganizational CommunicationMarketingOrganizational PsychologyBusiness StrategyStrategic ManagementEducation

Publications per year

2000–2023

49

Publications

49

Development and validation of an instrument to measure user perceived service quality of information presenting Web portals

Zhilin Yang, Shaohan Cai, Zheng Zhou et al. · Information & Management · 2004 · 653 citations

Customer Satisfaction, Service Quality, Service Research +10

The key determinants of Internet banking service quality: a content analysis

Minjoon Jun, Shaohan Cai · International Journal of Bank Marketing · 2001 · 603 citations

Total Quality Management, Customer Satisfaction, Digital Marketing +18

Implementing supply chain information integration in China: The role of institutional forces and trust⋆

Shaohan Cai, Minjoon Jun, Zhilin Yang · Journal of Operations Management · 2009 · 541 citations

Organizational Systems, Government Support, Organizational Communication +15

Development and validation of an instrument to measure user perceived service quality of information presenting Web portals

Zhilin Yang, Shaohan Cai, Zhong-Bin Zhou et al. · Information & Management · 2005 · 432 citations

Customer Satisfaction, Service Quality, Service Research +10

TQM practice in maquiladora: Antecedents of employee satisfaction and loyalty

Minjoon Jun, Shaohan Cai, Hojung Shin · Journal of Operations Management · 2005 · 347 citations

Total Quality Management, Engineering, Organizational Characteristic +17

Rows per page

1–5 of 49