Development and validation of an instrument to measure user perceived service quality of information presenting Web portals - Concepedia

Concepedia

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Development and validation of an instrument to measure user perceived service quality of information presenting Web portals

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References

2005

Year

Zhilin Yang, Shaohan Cai, Zhong-Bin Zhou, Nan Zhou

Information & Management

Customer SatisfactionService QualityService ResearchInteractive MarketingUser AcceptanceManagementUser ExperienceBusinessInformation QualityInformation ManagementCommunicationMarketingWeb Portals

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