Development and validation of an instrument to measure user perceived service quality of information presenting Web portals - Concepedia

Concepedia

Publication | Closed Access

Development and validation of an instrument to measure user perceived service quality of information presenting Web portals

653

Citations

48

References

2004

Year

Zhilin Yang, Shaohan Cai, Zheng Zhou, Nan Zhou

Information & Management

Customer SatisfactionService QualityService ResearchInteractive MarketingUser AcceptanceManagementUser ExperienceBusinessInformation QualityInformation ManagementCommunicationMarketingWeb Portals

References

	Year	Citations

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