Concepedia

Jamie Burton

JB

Statistics

Publications

35

Citations

2.7K

H-Index

26

Active since

1992

Affiliations

University of Manchester(Current)

Loughborough University

University of Liverpool

Aston University

Manchester School of Architecture

Jamie Burton is an author at University of Manchester specializing in business, marketing, and management.

Publications per year

1992–2023

35

Publications

35

Servitization: A contemporary thematic review of four major research streams

Chris Raddats, Christian Kowalkowski, Ornella Benedettini et al. · Industrial Marketing Management · 2019 · 466 citations · Full text

Business, Marketing, Operations Management +15

Capabilities for advanced services: A multi-actor perspective

Vicky M. Story, Chris Raddats, Jamie Burton et al. · Industrial Marketing Management · 2016 · 257 citations · Full text

Management, Information Systems, Management Information Systems +14

Does service failure influence customer loyalty?

Francis Buttle, Jamie Burton · Journal of Consumer Behaviour · 2002 · 200 citations

Business, Marketing, Marketing Management +6

Analyzing Customer Experience Feedback Using Text Mining

Francisco Villarroel Ordenes, Babis Theodoulidis, Jamie Burton et al. · Journal of Service Research · 2014 · 185 citations · Full text

Business, Computer Science, Marketing +17

Motivations for servitization: the impact of product complexity

Chris Raddats, Tim Baines, Jamie Burton et al. · International Journal of Operations & Production Management · 2016 · 141 citations · Full text

Management, Marketing, Operations Management +11

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