Concepedia

Francis Buttle

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Statistics

Publications

63

Citations

6.6K

H-Index

33

Active since

1984

Affiliations

Macquarie University(Current)

University of Manchester

Manchester School of Architecture

University of Kent

University of Technology Sydney

Francis Buttle is an author at Macquarie University specializing in marketing, business, and marketing management.

Publications per year

1984–2017

63

Publications

63

SERVQUAL: review, critique, research agenda

Francis Buttle · European Journal of Marketing · 1996 · 1.7K citations

Management, Information Systems, Quality Management +16

Word of mouth: understanding and managing referral marketing

Francis Buttle · Journal of Strategic Marketing · 1998 · 916 citations

Business, Marketing, Marketing Management +16

Assessing Relationship Quality

Pete Naudé, Francis Buttle · Industrial Marketing Management · 2000 · 406 citations

ISO 9000: marketing motivations and benefits

Francis Buttle · International Journal of Quality & Reliability Management · 1997 · 261 citations

Management, Marketing, Quality Management +16

A Repertory Grid Analysis Of Austria's Image As A Summer Vacation Destination

Johann Embacher, Francis Buttle · Journal of Travel Research · 1989 · 258 citations

Management, Tourism Management, Destination Management +13

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