Concepedia

Frontstage Processes

Frontstage Processes is the subset of service processes that occur at the customer-facing interface of a service system, encompassing all visible actions, interactions, and touchpoints through which users directly experience and evaluate the service, in contrast to backstage processes that remain invisible to them.

9

Publications

517

Citations

14

Authors

9

Institutions

Publications per year

2017–2026

2

Parents

Children

Publications

9

Where process development begins: A multiple case study of front end activities in process firms

Monika Kurkkio, Johan Frishammar, Ulrich Lichtenthaler · Technovation · 2011 · 106 citations

, , +12

Backstage and frontstage interactions in management accountants' identity work

Lukas Goretzki, Martin Messner · Accounting Organizations and Society · 2018 · 103 citations

, , +14

Designing service systems by bridging the “front stage” and “back stage”

Robert J. Glushko, Lindsay Tabas · Information Systems and e-Business Management · 2009 · 100 citations · Full text

, , +13

Proposal of the “Aseismic Front”

Toshikatsu YOSHII · Zisin (Journal of the Seismological Society of Japan 2nd ser ) · 1975 · 61 citations · Full text

, , +1

System identification in Priming of Pop-Out

Paolo Martini · Vision Research · 2010 · 41 citations

, , +4

1–5 of 9

Authors

14

  1. JF
    Johan Frishammar

    Luleå University of Technology, Sweden

    2 publications · 137 citations

    2

    h-index

  2. LG
    Lukas Goretzki

    Universität Innsbruck, Austria

    1 publications · 103 citations

    1

    h-index

  3. LT
    Lindsay Tabas

    University of California, Berkeley, United States

    1 publications · 100 citations

    1

    h-index

  4. CS
    Chris Simms

    University of Portsmouth, United Kingdom

    1 publications · 31 citations

    1

    h-index

  5. MK
    Monika Kurkkio

    Luleå University of Technology, Sweden

    1 publications · 106 citations

    1

    h-index

1–5 of 14

Institutions

9

  1. Luleå University of Technology

    Luleå, Sweden

    2 h-index

    3 publications

    243 citations

  2. Stockholm School of Economics

    Stockholm, Sweden

    2 h-index

    2 publications

    134 citations

  3. University of California, Berkeley

    Berkeley, United States

    1 h-index

    2 publications

    200 citations

  4. University of Mannheim

    Mannheim, Germany

    1 h-index

    1 publications

    106 citations

  5. Universität Innsbruck

    Innsbruck, Austria

    1 h-index

    1 publications

    103 citations

  6. University of Portsmouth

    Portsmouth, United Kingdom

    1 h-index

    2 publications

    62 citations

  7. University of California System

    Oakland, United States

    1 h-index

    2 publications

    200 citations

  8. University of Warwick

    Coventry, United Kingdom

    1 h-index

    1 publications

    41 citations

1–8 of 9

Venues

  1. Technovation

    2 publications · 137 citations

    2

    h-index

  2. Scholarworks (University of Massachusetts Amherst)

    Repository · 1 publications · 18 citations

    1

    h-index

  3. Information Systems and e-Business Management

    1 publications · 100 citations

    1

    h-index

  4. 1

    h-index

  5. Accounting Organizations and Society

    1 publications · 103 citations

    1

    h-index

1–5