Information Systems and e-Business Management

Big data analytics capabilities: a systematic literature review and research agenda

Patrick Mikalef, Ilias O. Pappas, John Krogstie et al. · 2017 · 848 citations · Full text

Computing, Business Analytics, Information Systems +16

The service system is the basic abstraction of service science

Paul P. Maglio, Stephen L. Vargo, N. Caswell et al. · 2009 · 775 citations

Engineering, Systems Engineering, Service Design +11

The impact of website quality on customer satisfaction and purchase intention: perceived playfulness and perceived flow as mediators

Chia‐Lin Hsu, Kuo‐Chien Chang, Mu‐Chen Chen · 2011 · 440 citations

Business, Marketing, Marketing Management +16

Big data and business analytics ecosystems: paving the way towards digital transformation and sustainable societies

Ilias O. Pappas, Patrick Mikalef, Michail N. Giannakos et al. · 2018 · 410 citations · Full text

Business, Business Analytics, Management Information Systems +17

Technology as an operant resource in service (eco)systems

Melissa Archpru Akaka, Stephen L. Vargo · 2013 · 325 citations

Management, Technology Management, Service Design +10