Concepedia
Information Systems and e-Business Management · 2011 · 439 citations · 78 references
Customer ExperienceCustomer SatisfactionOnline Customer BehaviorService QualityWebsite QualityInteractive MarketingManagementConsumer ResearchUser ExperienceBusinessPurchase IntentionCommunicationMarketingConsumer EngagementCustomer Loyalty
78
Evaluating Structural Equation Models with Unobservable Variables and Measurement Error
Claes Fornell, David F. Larcker · Journal of Marketing Research · 1981 · 60K citations
Customer Satisfaction, Quality Of Life, Measurement Theory +18
On the evaluation of structural equation models
Richard P. Bagozzi, Youjae Yi · Journal of the Academy of Marketing Science · 1988 · 20.1K citations
Customer Satisfaction, Structural Equation Models, Management +6
On the Evaluation of Structural Equation Models
Richard P. Bagozzi, Youjae Yi · Journal of the Academy of Marketing Science · 1988 · 15.7K citations
Principles and Practice of Structural Equation Modeling
Nassim Tabri, Corinna M. Elliott · Canadian Graduate Journal of Sociology and Criminology · 2012 · 13.4K citations · Full text
Management Model, Business, Structural Problem +3
The DeLone and McLean Model of Information Systems Success: A Ten-Year Update
William DeLone, Ephraim R. McLean · Journal of Management Information Systems · 2003 · 11.1K citations
Customer Satisfaction, Business Intelligence, Ten-year Update +14